https://community.ee.co.uk/t5/Broadband-Landline/a-great-service/m-p/1541879#M121870 <P>All started on March 5 when BT connected us to the fibre network.&nbsp; (A two months exercise, but that is a different story)</P><P>The internet was perfect and quick but over the next few days we were to find that we could not receive any phone calls.&nbsp; Nice and quiet and no scams.&nbsp; The rest of March and April&nbsp; passed with no solution. O2 mobile was a lifeline.</P><P>New knee fitted early May.&nbsp; Ultimatum to BT on the 22 may.&nbsp; &nbsp;</P><P>23 May EE phone, we will sort it out. 28 May all the new EE bits arrive with instructions.&nbsp; Internet works, working on phone should be working by Saturday 7.</P><P>Thursday 5 June the phone rings.</P><P>Who&nbsp; do I have to thank but the EE contact Mahir. He always told us what was going to happen and rand the mobile to check it had.&nbsp; A level of service that deserves to be recognised.</P><P>Oh and we switched to EE mobile from O2 , also works perfectly.</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 17 Jun 2025 16:34:56 GMT KMA 2025-06-17T16:34:56Z https://community.ee.co.uk/t5/Broadband-Landline/a-great-service/m-p/1541879#M121870 <P>All started on March 5 when BT connected us to the fibre network.&nbsp; (A two months exercise, but that is a different story)</P><P>The internet was perfect and quick but over the next few days we were to find that we could not receive any phone calls.&nbsp; Nice and quiet and no scams.&nbsp; The rest of March and April&nbsp; passed with no solution. O2 mobile was a lifeline.</P><P>New knee fitted early May.&nbsp; Ultimatum to BT on the 22 may.&nbsp; &nbsp;</P><P>23 May EE phone, we will sort it out. 28 May all the new EE bits arrive with instructions.&nbsp; Internet works, working on phone should be working by Saturday 7.</P><P>Thursday 5 June the phone rings.</P><P>Who&nbsp; do I have to thank but the EE contact Mahir. He always told us what was going to happen and rand the mobile to check it had.&nbsp; A level of service that deserves to be recognised.</P><P>Oh and we switched to EE mobile from O2 , also works perfectly.</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 17 Jun 2025 16:34:56 GMT https://community.ee.co.uk/t5/Broadband-Landline/a-great-service/m-p/1541879#M121870 KMA 2025-06-17T16:34:56Z https://community.ee.co.uk/t5/Broadband-Landline/a-great-service/m-p/1541953#M121884 <P>Morning <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4800373">@KMA</a></SPAN>&nbsp;</P> <P>Thank you for coming to the community to share your experience and feedback <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>I am really happy Mahir got everything sorted for you, explaining what would happen and you've now moved to EE for mobile.&nbsp;</P> <P>Have a wonderful day <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Leanne.</P> Wed, 18 Jun 2025 07:18:52 GMT https://community.ee.co.uk/t5/Broadband-Landline/a-great-service/m-p/1541953#M121884 Leanne_T 2025-06-18T07:18:52Z