topic Re: Customer complaint in Broadband & Landline

Customer complaint

Markwiggin — Mon, 16 Jun 2025 13:18:18 GMT

Does anyone actually have a number to contact customer service manage after escalated complaint no response and continued frustration I need to speak to a customer service manager or at least have an email address for complaints department. The service of this company has drastically reduced over the last few years.

Re: Customer complaint

Mustrum — Mon, 16 Jun 2025 13:37:48 GMT

@Markwiggin

You can find all the ways to make a complaint in the Help section. Copy of the page is below.

https://ee.co.uk/help/contact-ee/technical-support/broadband-landline

Make a complaint

Call us

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

07953 966 150

Calls are free from an EE number. Charges may apply if you call from another network.

Support for Deaf and hard of hearing customers

Text relay

To use the text relay service from your smartphone, PC or tablet, download the free Relay UK app.

To call us through the Relay UK app or from a textphone, dial:

18001 07953 966 150

Sign language services

If you need the support of a British Sign Language (BSL) interpreter, you can contact us through the InterpretersLive! service.

Connect to a BSL interpreter

Make a complaint online

Fill out our webform and we’ll get back to you as soon as possible. Our current response time is 7 days. If you wish to speak to an EE Guide sooner, please call us.

Go to webform

Write to us

Please send your written complaint to:

EE Customer Services

6 Camberwell Way

Sunderland

Tyne and Wear

SR3 3XN

Don’t forget to include:

your full name
your postal address including postcode
your account number and/or mobile telephone number
your landline telephone number (for home broadband complaints)
details of your complaint
an alternative daytime contact telephone number

Re: Customer complaint

Markwiggin — Mon, 16 Jun 2025 13:40:54 GMT

150 does not give an option to speak to customer service manager or department

Re: Customer complaint

Katie_B — Mon, 16 Jun 2025 13:46:26 GMT

Hello @Markwiggin.

Thanks for coming here.

I am sorry to hear you have a complaint, customer care team on 150 will be happy to discuss this with you and open a complaint on your account.

Alternatively, you can complete the online form and a member of the complaints team will be in touch.

If there is anything we can help with here on the community please be sure to let me know.

Katie

Re: Customer complaint

Bobnsheila — Mon, 16 Jun 2025 16:25:31 GMT

We are trying to get the usual, "Billing & payments" part on their website working. They don't seem to have much of a clue how tofix it 🙂