topic Re: Broadband missing email confirmation in Broadband & Landline

Broadband missing email confirmation

juliec69 — Sat, 14 Jun 2025 20:47:44 GMT

Hi,

I took out an EE broadband contract over the phone today in my online account the order is not showing. The only email I received is to sign the contract which was done over the phone.

I have a reference number starting with AGT but it doesn’t work in the order tracker. Do I have to call customer service again to get the confirmation email sent?

Re: Broadband missing email confirmation

Northerner — Sat, 14 Jun 2025 22:02:06 GMT

Hi @juliec69

Probably is not processed yet.

Try checking your junk/spam folders.

Thanks

Re: Broadband missing email confirmation

JimM11 — Sun, 15 Jun 2025 06:13:23 GMT

@juliec69 Your online account is it currently for a mobile! This was a BB order starting like below and another 12 numbers after the dash.

Order reference: VOL013-

Linking Your EE Products | Profile Help | EE

Re: Broadband missing email confirmation

juliec69 — Sun, 15 Jun 2025 10:43:14 GMT

No my online account is only for broadband. I’ve never had EE mobile so I’m not sure. I might just give customer service a quick call as they should be able to give me the correct VOL reference.

Re: Broadband missing email confirmation

Leanne_T — Sun, 15 Jun 2025 13:32:43 GMT

Hi there @juliec69

Thanks for coming to the community and for ordering with us 🙂

If you can give us a call the team will certainly check the order and see if they can give you the reference number 🙂

Thanks.

Leanne.

Re: Broadband missing email confirmation

juliec69 — Sun, 15 Jun 2025 21:44:51 GMT

Perfect I called the team and they were able to give me the order reference. All sorted

Re: Broadband missing email confirmation

Ritu_D — Mon, 16 Jun 2025 07:56:00 GMT

Good morning @juliec69

Thanks for letting us know, I am so pleased it's all resolved now.

Have a great day.

Ritu