topic Re: Keep entering password in Broadband & Landline

Keep entering password

DORIS70 — Sat, 14 Jun 2025 15:51:28 GMT

Every day I have to put the long password into my tv to watch Netflix, Youtube etc. I've tried switching off router, switching off tv, but nothing changes. Getting a nuisance now. Never happened with my BT router !!

Re: Keep entering password

XRaySpeX — Sat, 14 Jun 2025 15:58:56 GMT

Is that the router's WiFi pwd you are being forced to enter?

Re: Keep entering password

JimM11 — Sat, 14 Jun 2025 16:38:50 GMT

@DORIS70 Just put the BT Router back on if it does have all the connections needed.

Re: Keep entering password

DORIS70 — Sat, 14 Jun 2025 18:28:17 GMT

Yes the long password with numbers, letters etc. Yesterday put it in only stayed for a vouple of hours and had to do it again. Such a nuisance. Old BT hub never dropped out..

Re: Keep entering password

DORIS70 — Sat, 14 Jun 2025 18:29:17 GMT

The router is on and working. I just need to keep putting in password to use apps on tge tv !

Re: Keep entering password

JimM11 — Sat, 14 Jun 2025 18:32:49 GMT

@DORIS70 So you have put the BT router back on!

Re: Keep entering password

DORIS70 — Sat, 14 Jun 2025 19:36:11 GMT

The router is on and working, the internet works fine on phone and laptop it just doesn't work on our tv.. when you go to use the apps i.e. Youtube, Netflix is says you have no connection ? So then I have to go to settings on the tv and manually put in the router password. Usually every day....

Re: Keep entering password

JimM11 — Sat, 14 Jun 2025 19:53:48 GMT

@DORIS70 Can not go any further with you, just cannot establish what you have and are doing now. EE or BT you just will not answer they are two different routers.

Re: Keep entering password

bobpullen — Wed, 18 Jun 2025 22:05:52 GMT

Does the TV have a concept of saving the Wi-Fi network/password? If so, is there a way you can ask it to 'forget' the network and set it up from scratch? Worth a shot if so.

Re: Keep entering password

DORIS70 — Thu, 19 Jun 2025 05:16:56 GMT

Hi, it doesn't remember the password, that's why it such a pain to keep putting it in...I've tried moving the hub around to see if that makes a difference, but it doesn't seem to.

Re: Keep entering password

Richardr66 — Thu, 19 Jun 2025 06:49:44 GMT

It does sound more likely to be a TV issue - your wifi password isn't changing each day, so it sounds like the TV is "forgetting" it. What brand and model of TV do you have?

Re: Keep entering password

Les1000 — Wed, 24 Sep 2025 13:40:30 GMT

Hi Doris, Did you get this sorted? Just moved from Plusnet to EE and this has started happening to me. No problem before but am now forced to enter the long password every day. Message on screen always says " no Internet connection " but when I put the long password in it works (until tomorrow). It's only since we switched to EE.

Re: Keep entering password

Alex_H — Thu, 25 Sep 2025 10:51:12 GMT

Hi @Les1000,

Welcome to the EE Community

Sorry to hear you are having an issue with your TV's WiFi connection dropping since moving, that does sound annoying. Is it only the TV that you are having the issue with?

Have you tried to completely forget the WiFi connection within the TV's network settings to allow you to set it up again fully and see if it sticks?

Alex

Re: Keep entering password

DORIS70 — Thu, 25 Sep 2025 11:08:34 GMT

All sorted, EE engineer came and fitted a unit that boosts signal from hub to tv, no problems now!!

Re: Keep entering password

Les1000 — Thu, 25 Sep 2025 17:17:25 GMT

Thanks Doris. I'll try Alex's suggestion tomorrow and if that doesn't work then I'll ask EE for something similar. Many thanks.