topic Re: Equipment return in Broadband & Landline

Equipment return

Alliee — Fri, 13 Jun 2025 17:14:29 GMT

I cancelled EE broadband in the 14 day cooling off period. I have sent the equipment back. I have proof of posting and there's tracking on the Royal Mail website to say it has been delivered to the destination postcode, which is Yorkshire XX101BT. I posted this on the 09/05/2025 EE received it back on the 13/05/2025. I am now getting constant texts telling me I haven't returned the equipment and to avoid charge send it back by 30/06/2025.

What can I do please, you get cut off on the phone. I am so annoyed at myself for even considering EE broadband now if this is how they perform. I have sent the modem BACK I have proof of posting!

Re: Equipment return

XRaySpeX — Fri, 13 Jun 2025 22:00:41 GMT

Just link EE to the RM tracking page.

Re: Equipment return

JimM11 — Fri, 13 Jun 2025 22:14:52 GMT

@Alliee Automated e-mails no matter what, eventually you will get the text below so i had 4 e-mails, and also numerous text's from the cancellation all lasting 6 week period and eventually the e-mail popped in as below. All just a pain....

Hi James,

Thanks for returning your: Smart Hub Plus, it's back with us.

Your return has helped us with our commitment to reduce waste. We'll make sure it's refurbished or recycled in a safe and environmentally friendly way.

Re: Equipment return

Alliee — Sat, 14 Jun 2025 08:32:57 GMT

I am not sure how to link EE to RM tracking?

Re: Equipment return

Alliee — Sat, 14 Jun 2025 08:33:51 GMT

Thank you I will look out for the email

Re: Equipment return

XRaySpeX — Sat, 14 Jun 2025 09:35:26 GMT

I mean tell them of it over the phone & give them a link to it.