topic Re: Wifi issue in Broadband & Landline

Wifi issue

Bennymetal — Thu, 12 Jun 2025 16:23:22 GMT

EE are the worst my broadband hasn't worked for a whole week and they have done nothing to get it working and offered nothing to compensate for it they tell me I still have to pay for full service even though I have no service completely disrespectful none off them have a heart worst ever

Re: Wifi issue

Mustrum — Thu, 12 Jun 2025 17:53:33 GMT

@Bennymetal What broadband service and router do you have?

EE do offer a Hybrid Connect service if your broadband is critical to you.

The automatic compensation is calculated after the fault has been fixed and credited to your account once complete.

Re: Wifi issue

Bennymetal — Thu, 12 Jun 2025 18:06:15 GMT

I have the WiFi 7 system and they have had nothing to offer it's been the worst service ever

Re: Wifi issue

Chris_B — Thu, 12 Jun 2025 20:42:04 GMT

@Bennymetal As @Mustrum says

The automatic compensation is calculated after the fault has been fixed and credited to your account once complete. In the mean time you still need to pay.

Re: Wifi issue

bobpullen — Fri, 13 Jun 2025 07:56:16 GMT

Is the problem with the broadband connection itself or the Wi-Fi?