topic Re: Router flashing orange in Broadband & Landline

Router flashing orange

malika7786 — Tue, 27 May 2025 07:47:37 GMT

Hi, my router continually flashing orange, I’ve rested it and re-wiring and everything. Nothings helping

Re: Router flashing orange

Mustrum — Tue, 27 May 2025 08:03:35 GMT

@malika7786 have you followed any of the steps in the Help pages?

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
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Re: Router flashing orange

SHF1 — Thu, 12 Jun 2025 19:59:59 GMT

Hi, I’ve got the same issue too a day after a full fibre install, got an engineer coming tomorrow but the ONT lights are perfect which likely means they’ll consider it an EE problem and have us running around in circles until either OR or EE find out what caused it.

I have to restart the ONT manually for about 90 mins of internet before it goes again.

Re: Router flashing orange

JimM11 — Thu, 12 Jun 2025 22:28:24 GMT

@SHF1 your not the first, link to the other post.

Continual Orange Light - The EE Community

Re: Router flashing orange

SHF1 — Thu, 12 Jun 2025 22:37:52 GMT

I cursed myself by reading that thread after having this issue for a day. I know I’m going to be in for one long game of musical chairs with these 2 companies I’m already tired in advance 😴

Maybe I get lucky and it’s just the router, smart hub plus mine is maybe the pro solves it but I’m not that optimistic.

Re: Router flashing orange

JimM11 — Thu, 12 Jun 2025 22:46:50 GMT

@SHF1 At least you are aware and have something to reference against and don't get drawn into the many let's just try this to fob you off, but you can only hope!