topic Poor quality installation, how do I get if fixed in Broadband & Landline

Poor quality installation, how do I get if fixed

daddimuff — Mon, 09 Jun 2025 15:00:04 GMT

Poor quality installation how do I make acomplaint

Re: Poor quality installation, how do I get if fixed

XRaySpeX — Mon, 09 Jun 2025 15:59:56 GMT

What's wrong with it? Post pix!

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

Re: Poor quality installation, how do I get if fixed

Ali_A — Tue, 10 Jun 2025 08:03:36 GMT

Hi @daddimuff

Sorry to hear your installation has not been the quality that you'd expect and you're looking to raise a complaint. We hope that you’ll never have reason to complain about any aspect of our services. However, if there is something that you’re not happy with, you should contact customer services first. We’ll try and solve your issue quickly where we can.

As @XRaySpeX has mentioned, you can view our Complaints code of practice for details of our complaint handling process.

Ali