topic Re: Broadband order cancelled but still received router in Broadband & Landline

Broadband order cancelled but still received router

Staruk — Mon, 09 Jun 2025 08:56:08 GMT

Hello, I recently cancelled my EE home broadband service online, but I have received the router by post. I would like to return it. Could you please confirm whether a return label was included in the package or send me a printable/QR return label or a returns bag?

My details:
Name: Viktoriia
Address: *****

[Mod edit - surname and address removed. Please do not post personal details in the community]

Re: Broadband order cancelled but still received router

JimM11 — Mon, 09 Jun 2025 10:33:46 GMT

@Staruk Here is all the information that you require from the EE Help, did not think you could cancel online, but if you managed it so be it.

How Do I Cancel My Broadband or TV Plan? | Profile Help | EE

Manage Your EE Broadband Plan | Broadband Help | EE

Re: Broadband order cancelled but still received router

XRaySpeX — Mon, 09 Jun 2025 11:38:55 GMT

@Staruk : If it's listed in following link then follow https://ee.co.uk/help/orders/return-and-recycle-ee-product . If you have not received a return bag you may call 0330 123 1105 for 1.