topic Re: BT email charges in Broadband & Landline

BT email charges

Dai_Bando — Thu, 05 Jun 2025 14:20:00 GMT

I switched from Sky to EE broadband 2 months ago. I was told by EE that I would no longer have to pay BT a fee for my old btinternet.com email service.

BT are still charging me!

Re: BT email charges

XRaySpeX — Thu, 05 Jun 2025 14:44:50 GMT

@Dai_Bando : It would be correct for BT to continue charging you for email. Your BT email has nowt to do with migrating your BB from Sky to EE. It's only users migrating BB from BT to EE who would not be paying BT for continuing to use their email as they weren't paying for it with BT in the 1st place. Unlike them you will be paying for BT email both before you moved from Sky & after.

Re: BT email charges

Dai_Bando — Fri, 06 Jun 2025 17:03:52 GMT

@XRaySpeX Thanks for the helpful response. What a pity the keen salesperson who sold me the EE Broadband deal were not as forthcoming. In fact when I asked "now you are one Company (EE/BT) if I buy a package from you does that mean I will no longer have to pay the email charge?" and got the answer "Yes" I naively thought that meant that I would no longer have to pay the BT email charge. How silly of me!

I wonder how long the sales tapes are held for?

Re: BT email charges

Christopher_G — Sat, 07 Jun 2025 07:28:22 GMT

Hi @Dai_Bando

If you give us a call on 150, or fill in this complaint form, our Customer Support team will be able to open a case on your account and look into how the contract was sold.

Chris