topic Re: Third party router login details! in Broadband & Landline

Third party router login details!

truewraith66666 — Wed, 04 Jun 2025 19:48:50 GMT

Does anyone know pppoe username details I have to put in when we m using a third party router for my EE broadband while I wait for my new one from EE. Using tplink but orange light with no internet as I can't get past.tyvm for any help

Re: Third party router login details!

XRaySpeX — Wed, 04 Jun 2025 19:50:28 GMT

EE does allow the use of 3rd-party routers. However they may only investigate any issues until you put the supplied EE router back. In Using & Configuring a Third Party Router you'll find everything you need to set up your router incl. the BB PPPoE creds. which are now the same as BT's.

Re: Third party router login details!

truewraith66666 — Wed, 04 Jun 2025 20:22:05 GMT

Thanks, tried putting in

bthomehub@btbroadband.com

And pass: BT

But won't connect at all

Re: Third party router login details!

Mustrum — Wed, 04 Jun 2025 20:25:57 GMT

@truewraith66666 which broadband service do you have, is it via an ONT or your phone line? Is it live yet?

What model is your TP Link?

Re: Third party router login details!

truewraith66666 — Wed, 04 Jun 2025 20:29:56 GMT

Full fibre gig 700mb EE and my smart hub 2 is faulty and I'm waiting for new one but acquired a third party one called to link AXE5400

Re: Third party router login details!

Mustrum — Wed, 04 Jun 2025 20:35:29 GMT

that should work OK, I would check the other settings, but maybe it is not the router that is faulty..

How is the ONT, are the right lights on?

Re: Third party router login details!

truewraith66666 — Wed, 04 Jun 2025 20:57:32 GMT

Is that the white open reach box. If so 3 green lights.

Re: Third party router login details!

truewraith66666 — Wed, 04 Jun 2025 21:14:37 GMT

I can't work out what is blocking it lol

Re: Third party router login details!

JimM11 — Wed, 04 Jun 2025 21:23:02 GMT

@truewraith66666 You are using the settings in the ipV4 setup and not for ipV6?

Re: Third party router login details!

Mustrum — Wed, 04 Jun 2025 21:26:02 GMT

@truewraith66666 if you can post a pic of the WAN setup page, maybe we can spot something.

But do remember the fault may not be the router.

Re: Third party router login details!

truewraith66666 — Wed, 04 Jun 2025 21:40:04 GMT

Re: Third party router login details!

truewraith66666 — Wed, 04 Jun 2025 21:40:42 GMT

Sorry I might need to take pic again

Don't see ipV4

Re: Third party router login details!

truewraith66666 — Wed, 04 Jun 2025 21:43:46 GMT

Re: Third party router login details!

Mustrum — Wed, 04 Jun 2025 22:20:44 GMT

sorry @truewraith66666 the pics need to be approved, which I could do, but they are not very clear, and Mods may well delete the fist as it shows the username, even though it is available in the link Xray provided.

Re: Third party router login details!

JimM11 — Wed, 04 Jun 2025 22:41:36 GMT

@truewraith66666 Your Tp-Link router, you need to say what you have, this generic AX5400 does not cut it in the Tp-Link world, have you ever set up a router before?

Re: Third party router login details!

truewraith66666 — Wed, 04 Jun 2025 22:44:27 GMT

Nope.

It's a tplink Archer Axe75

Re: Third party router login details!

XRaySpeX — Wed, 04 Jun 2025 22:46:24 GMT

You have connected the ONT to the WAN of the TP-Link?

In what way is the BT SH2 faulty? Can it at least connect to BB even if it's useless at routing? Post its Status page.

Re: Third party router login details!

truewraith66666 — Wed, 04 Jun 2025 22:46:47 GMT

Even the engineer that came round said I should be ok with this till replacement comes but I guess not lol. Yeah but hub is deemed faulty with permanent green lights. Just wish I could get this stupid tplink to work. But thanks veryuch the assistant so far it's muchly appreciated 👍

Re: Third party router login details!

XRaySpeX — Wed, 04 Jun 2025 22:49:59 GMT

Archer AX73 | AX5400 Dual-Band Gigabit Wi-Fi 6 Router | TP-Link

Re: Third party router login details!

JimM11 — Thu, 05 Jun 2025 05:58:05 GMT

@truewraith66666 Going to have to ask a few relevant questions regarding what and why's. Is this all on a previous working Fibre system or have you just had an upgrade, moved from BT to EE, etc and the link below take a look at the BT routers and be sure to say if that is what you have. Will be the BT Smart Hub 2 from there picture.

Different types of BT Hub | BT Help

What do the lights on my BT Hub mean? | BT Help