topic Re: Accounts and Bills in Broadband & Landline

Accounts and Bills

gsbeard2021 — Mon, 02 Jun 2025 12:40:54 GMT

Yes, I have a disability. I CLOSED EE Accounts for EE mobile and EE Broadband. I have been told to take paperwork and Google 7 mobile phone to EE shop.

I have had several bills worth hundreds, that I do NOT have. What should I do ??

Re: Accounts and Bills

XRaySpeX — Mon, 02 Jun 2025 12:44:03 GMT

If you're having difficulty paying your bill on time you need to contact CS urgently to come to a repayment arrangement - see Help if you can't pay your bill

How did you close your EE a/c's & when?

Re: Accounts and Bills

gsbeard2021 — Mon, 02 Jun 2025 13:34:37 GMT

I was offered a Google 7 mobile phone, and stupidly went ahead with sale and paid deposit in October 2024. Google 7 mobile phone went for repair 29-1-2025, with "GPS failure", unable to swipe, no connection, no internet. Google 7 was returned, dead, so I CLOSED account and Direct Debit Payments. I would say EE OWES me for deposit, EE should never have sent me Google 7 mobile offer.

Re: Accounts and Bills

XRaySpeX — Mon, 02 Jun 2025 13:40:08 GMT

How did you go about closing a/c?