topic Re: Email account in Broadband & Landline

Email account

diane13579 — Mon, 02 Jun 2025 11:48:58 GMT

I'm not sure that this is the right Forum but I'm really struggling to find out who I can speak to or where to go to get the information!

I've been logged out of an email account (I have 2) and need to reset my password. I think it's happened because there have been some changes to Outlook. I've followed the instructions on line and it hasn't worked for me although to be honest I'm not particularly tech savvy. I really would like to speak to someone to help me but am really struggling to find a phone number to sort out the problem. Any suggestions for a phone number at EE or even some instructions that I can follow and that work.

Re: Email account

JimM11 — Mon, 02 Jun 2025 12:01:33 GMT

@diane13579 You would be far better to look on the BT Forum with anything regarding e-mail. HTH

And all the contact link you will need below.

Re: Email account

XRaySpeX — Mon, 02 Jun 2025 12:01:20 GMT

Who is your email provider? What have you put as the Incoming Server settings (all of them) in your Mail app, obscuring your name?

Re: Email account

Schockwave — Mon, 02 Jun 2025 12:02:18 GMT

Hello @diane13579 ,

Welcome to the community,

Is it to do with logging into EE or with your email account? EE would not be able to help with your email account, that would be with whoever your email is with, such as Outlook, gmail or any other you have. I have not had problems with email account and I have Outlook, and when asked whether I want to change my password with Outlook email, I just click on cancel and it continues to work.

If it is Outlook, try logging in via Microsoft website and then if the email password does not work, click on forgotten password and do it from there, just remember to write it somewhere and keep it safe, and you should be ok.