topic Re: EE smart up pro not at 1.6 speed in Broadband & Landline

EE smart up pro not at 1.6 speed

dimitrious1 — Sun, 01 Jun 2025 23:43:07 GMT

I have had the smart hub pro since last year now i brought a 10 gig pci card for it and it was working great getting the 1.6 speed all the time now for some reason the speed has went down to under 1 gig as i said the speed was working fine and now its not now i have brought another 2.5 gig network card to see if that is the problem well its the same so i can only thing its down to the smart hub pro not working can someone help me please

Re: EE smart up pro not at 1.6 speed

Northerner — Mon, 02 Jun 2025 06:36:13 GMT

Hi @dimitrious1

Could be congestion, could be interference, could be router software could be many different issues but fluctuations are expecting from time to time.

Try restarting your router.

Thanks

Re: EE smart up pro not at 1.6 speed

JimM11 — Mon, 02 Jun 2025 07:30:17 GMT

@dimitrious1 The Ethernet nic on the PC on 10G or 2.5G what does it sync to for the ONT wan connection on up/down.

Would expect you to see 2500/2500 as the ONT has a reported 2.5Gb/s interface.

And as @Northerner has pointed out, time to reset your Pro and get back to the baseline configuration, you may wish to state if you also have any smartwireless Pro modules, or hanging a mesh off the Pro Router. Anything else connected on the Ethernet ports switches, etc that may try to clamp the port speed down apart from your Wan.

Re: EE smart up pro not at 1.6 speed

dimitrious1 — Mon, 02 Jun 2025 11:28:15 GMT

no i got a asus 10 gig network card it worked fine before i was getting 1.6 gig no problem but i throught it might be that so i brought a 2.5 one just to see but it was the same i even rolled back windows to see if that was the problem but it was still the same

Re: EE smart up pro not at 1.6 speed

JimM11 — Mon, 02 Jun 2025 11:45:11 GMT

@dimitrious1 You may wish to go see what the router has for the sync speed then!

Re: EE smart up pro not at 1.6 speed

bobpullen — Tue, 03 Jun 2025 11:22:43 GMT

@dimitrious1 - like @JimM11 says, what is the Ethernet negotiation rate between the hub's WAN port and the Openreach ONT? You can see that by clicking the 'Status' tile in the hub manager. There seems to be a bug that's mis-counting the negotiation rate slightly but you get the picture, should show 2.44Gbps: -

If you run a speedtest to the hub using the EE app then what does that tell you?

Do you have any Wi-Fi devices that can achieve > 1Gbps?

Re: EE smart up pro not at 1.6 speed

dimitrious1 — Tue, 03 Jun 2025 13:41:03 GMT

Yes it does show 2.44gbps
Sent from my iPhone

Re: EE smart up pro not at 1.6 speed

bobpullen — Tue, 03 Jun 2025 13:57:56 GMT

And speedtest via the app?

Are any of your Wi-Fi devices able to get > 1Gbps?

Has the hub been factory reset?

Re: EE smart up pro not at 1.6 speed

JimM11 — Tue, 03 Jun 2025 14:53:49 GMT

@bobpullen OP has yet to confirm also what the 10Gb/s and the 2.5Gb/s nics of the PC are syncing at even if to an extender never mind the hub.