topic Re: EE WI-FI in Broadband & Landline

EE WI-FI

Briandavey — Sun, 25 May 2025 11:10:44 GMT

My Toshiba satellite laptop doesn't connect to my home broadband but all other devices are working. Why?

Re: EE WI-FI

Northerner — Sun, 25 May 2025 11:21:36 GMT

Hi @Briandavey

Does your EE WiFi show up on your laptop under available networks?

Thanks

Re: EE WI-FI

Briandavey — Sun, 25 May 2025 11:57:29 GMT

Only EE WiFi and not my home broadband but lots of other networks shown. Tried connecting to EE but after a while get the login screen but won't login

Re: EE WI-FI

JimM11 — Sun, 25 May 2025 12:38:04 GMT

@Briandavey What EE router do you have?

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

Re: EE WI-FI

Briandavey — Sun, 25 May 2025 12:53:09 GMT

No it doesn't, only shows EE WiFi . Lots of other networks but not my home broadband. Tried reinstalling network adaptor (realtek) but no different

Re: EE WI-FI

Briandavey — Sun, 25 May 2025 12:54:18 GMT

It's a smart hub plus

Re: EE WI-FI

JimM11 — Sun, 25 May 2025 13:12:27 GMT

@Briandavey How old is your laptop and what OS are you running on it. Just seems to have a problem finding that Wi-Fi6 router, If it's got an Ethernet port, plug it in and see if it can connect over it!

Re: EE WI-FI

Briandavey — Sun, 25 May 2025 13:18:23 GMT

It's 12 years old running windows. Sorry if I don't make much sense but I'm well past my sell by date and not very technical

Re: EE WI-FI

JimM11 — Sun, 25 May 2025 13:48:51 GMT

@Briandavey No you are doing well, just trying to pin down what is going to be the best way to get the old dog working with the new puppy, it's an old meets new, and the old is just not knowing what to do, the laptop with it's age, does it have a cable connection port for lan, and do you have a spare cable to plug laptop/router together?

Re: EE WI-FI

Briandavey — Sun, 25 May 2025 13:57:32 GMT

Not at the moment but will try and get one tomorrow and see if that works. Thank you for your time and patience

Re: EE WI-FI

Northerner — Sun, 25 May 2025 13:58:29 GMT

Hi @Briandavey

It is likely your WiFi card is old. There should be an option under your router settings for connecting older devices, try activating this and connecting.

If that works it might be worth getting a WiFi 6 dongle or if you can easily change a new WiFi card for your laptop.

Thanks

Re: EE WI-FI

Briandavey — Mon, 02 Jun 2025 09:11:34 GMT

Eventually sorted by getting a WiFi extender

Re: EE WI-FI

JimM11 — Mon, 02 Jun 2025 09:18:35 GMT

@Briandavey Did you get any EE extender or a third party one that works with the Router?

Re: EE WI-FI

Briandavey — Mon, 02 Jun 2025 11:53:07 GMT

Not ee but can't remember what make

Re: EE WI-FI

JimM11 — Mon, 02 Jun 2025 11:56:04 GMT

@Briandavey Thanks for replying anyway, did not think it would be an EE one, as you may have run into the same issue with the laptop not able to establish itself via an EE Extender.

Re: EE WI-FI

bobpullen — Tue, 03 Jun 2025 08:54:56 GMT

@Briandavey wrote:
It's 12 years old running windows. Sorry if I don't make much sense but I'm well past my sell by date and not very technical

Is there a possibility the Wi-Fi card is only 802.11b (Wi-Fi 1)?

If so, I don't think the EE Smart Hub will work with it out of the box. You would have to navigate to the Advanced Wi-Fi settings at http://192.168.1.254 and enable the 'Compatible WiFi' option. This would give you a second Wi-Fi networki name that hopefully the laptop can see and connect to.