topic Re: Slow speed on new 990mbps package. Could cable be damaged? in Broadband & Landline

Slow speed on new 990mbps package. Could cable be damaged?

ddemolder — Sat, 31 May 2025 19:46:29 GMT

Hi. I just had Openreach install my new line for the 990mpbs package. Speed is rubbish. After the first day which was close to the correct Speed, it now fluctuates between 60 - 990.

I noticed that a car drove over the cable while the engineer was installing. Could that have caused the Speed issues?

Any suggestions welcome. I will give EE a chance to sort this out before I cancel.

Thanks

Re: Slow speed on new 990mbps package. Could cable be damaged?

XRaySpeX — Sat, 31 May 2025 19:51:39 GMT

Welcome to EE's Home Broadband Forum.

Try a speedtest, preferably wired using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

Re: Slow speed on new 990mbps package. Could cable be damaged?

Denzel99 — Sat, 31 May 2025 20:14:30 GMT

It’s possible. The trouble with fibre is that it has a number of points where it can throw up a problem if the job isn’t done correctly. The connections are very susceptible to light loss. If it's bends too tightly. If the splice at the CSP wasn’t done well. If he didn’t clean the plug before he attached to the ONT etc. By rights, the engineer should have checked the light levels before he left.

Not moved the cable going into the ONT have you? As I said, bending too sharply can cut off the light.

Re: Slow speed on new 990mbps package. Could cable be damaged?

ddemolder — Sat, 31 May 2025 21:23:03 GMT

Hi thanks I will try that.

The results using my mobile are

Re: Slow speed on new 990mbps package. Could cable be damaged?

ddemolder — Sat, 31 May 2025 21:45:54 GMT

these results are for today

Re: Slow speed on new 990mbps package. Could cable be damaged?

JimM11 — Sun, 01 Jun 2025 08:24:16 GMT

@ddemolder Take it that you are only using a wireless wi-fi connected device for your speed testing?

Re: Slow speed on new 990mbps package. Could cable be damaged?

ddemolder — Sun, 01 Jun 2025 08:28:25 GMT

Yes just wireless as that is what we use on all devices so is the only metric that counts. It's a big fluctuation in speed.

Re: Slow speed on new 990mbps package. Could cable be damaged?

JimM11 — Sun, 01 Jun 2025 09:28:13 GMT

@ddemolder So what is your setup, EE Router model and any extenders/mesh involved?

Re: Slow speed on new 990mbps package. Could cable be damaged?

ddemolder — Sun, 01 Jun 2025 09:29:36 GMT

Hi Jim

Just a standard EE router, nothing else.

Re: Slow speed on new 990mbps package. Could cable be damaged?

JimM11 — Sun, 01 Jun 2025 09:31:44 GMT

@ddemolder Say what you have from the link below.!

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

Re: Slow speed on new 990mbps package. Could cable be damaged?

JimM11 — Sun, 01 Jun 2025 09:34:33 GMT

@ddemolder To keep it separate as easier to click and read.

And for speed related issues good read.

https://www.ispreview.co.uk/index.php/2020/12/why-buying-gigabit-broadband-doesnt-always-deliver-1gbps.html

Re: Slow speed on new 990mbps package. Could cable be damaged?

ddemolder — Sun, 01 Jun 2025 09:43:56 GMT

Smart Hub 2023 no extenders or mesh. Just the router

Re: Slow speed on new 990mbps package. Could cable be damaged?

JimM11 — Sun, 01 Jun 2025 09:51:00 GMT

@ddemolder And have you come from BT with that as a replacement Router, or you have always had that one!

Re: Slow speed on new 990mbps package. Could cable be damaged?

ddemolder — Sun, 01 Jun 2025 10:52:13 GMT

Yes I moved from bt and it's a new router

Re: Slow speed on new 990mbps package. Could cable be damaged?

JimM11 — Sun, 01 Jun 2025 11:19:43 GMT

@ddemolder Thought that when you posted, all you can do is keep an eye on what is going on the external fibre cable is kevlar coated protection and is very strong so hard to say but you cannot discard as a potential problem, and you need to set up a standard for a test, if you cannot do a network ethernet test then fighting wireless wi-fi is always going to be difficult...

Have a read at the link when you get time.

Re: Slow speed on new 990mbps package. Could cable be damaged?

ddemolder — Sun, 01 Jun 2025 17:52:23 GMT

I tried ethernet speed test. It was 360mbps. Spoke with EE who said that I am receiving 990 to my router.

Re: Slow speed on new 990mbps package. Could cable be damaged?

XRaySpeX — Sun, 01 Jun 2025 17:56:14 GMT

It's not just the speed of a speedtest but the shape!

Re: Slow speed on new 990mbps package. Could cable be damaged?

ddemolder — Sun, 01 Jun 2025 17:58:18 GMT

Thanks but I don't know what you mean

Re: Slow speed on new 990mbps package. Could cable be damaged?

XRaySpeX — Sun, 01 Jun 2025 18:01:34 GMT

Had you followed my instructions for the speedtest I might have been able to comment further.

Re: Slow speed on new 990mbps package. Could cable be damaged?

JimM11 — Sun, 01 Jun 2025 18:21:26 GMT

@ddemolder Request after you posted is about the speed test request. Can you do it and link your result!