topic Re: Neighbours can get 900mbps I can only get 300MBps in Broadband & Landline

Neighbours can get 900mbps I can only get 300MBps

charliekrad — Thu, 29 May 2025 20:19:59 GMT

I live in a terraced property and have recently signed up for Essentials 300Mbps, which is the maximum speed currently available to my address.

However, I’ve noticed that my neighbour to the right, whose property is served by the same telegraph pole is able to access full fibre speeds of over 1Gbps. This also appears to be the case for the rest of the street. It seems only my property and the one to the left are limited to a maximum of 300Mbps.

I’ve tried to raise this with EE, but I have not got anywhere, is there any way I can force the issue?

Above is my BT wholesale results and below is my neighbours

Re: Neighbours can get 900mbps I can only get 300MBps

JimM11 — Thu, 29 May 2025 21:25:20 GMT

@charliekrad Both the tables you supplied are the same!

Re: Neighbours can get 900mbps I can only get 300MBps

charliekrad — Thu, 29 May 2025 21:44:18 GMT

@JimM11 Exactly however when inputting my neighbour’s house number on EE’s website and others it shows me the full fibre speed of 1.6 Gbps.
the only difference on the tables are that on my property, it shows the “single dwelling unit” as “not evaluated”, and my neighbour’s as “no animated issues”

Re: Neighbours can get 900mbps I can only get 300MBps

JimM11 — Thu, 29 May 2025 21:48:30 GMT

@charliekrad Check the OR fibre checker for your address.

Fibre Checker

Re: Neighbours can get 900mbps I can only get 300MBps

Mustrum — Thu, 29 May 2025 21:55:14 GMT

@charliekrad the table also shows you already have an ONT, and KC12 and so a survey would be required before any confirmed instal.

Until the survey is completed, there may also be a need to update equipment, either the ONT or in the exchange. In the early days of FTTP 330 was the max you could get.

So, do you already have an ONT?

Re: Neighbours can get 900mbps I can only get 300MBps

charliekrad — Thu, 29 May 2025 22:00:54 GMT

@JimM11 Same results for both. We are 34. I feel like I have exhausted my options and cannot really get anywhere speaking to EE.

Re: Neighbours can get 900mbps I can only get 300MBps

charliekrad — Thu, 29 May 2025 22:02:46 GMT

@Mustrum
We have a “ECI C-Series modem” ONT when broadband was taken out with Vodafone previously.

Re: Neighbours can get 900mbps I can only get 300MBps

Mustrum — Thu, 29 May 2025 22:09:36 GMT

@charliekrad assuming that was a while ago then.

The Openreach checker always gives the best case, the BTW is what all ISP's use, so until Openreach get a new order and survey the equipment it will stay that way. Any ISP that offers you more than 330 at the moment is taking a risk, but one that should get sorted once the Openreach survey is done.

Guess it depends on what it is you want or need and are prepared to wait. Don't expect this level of infro from the front line people though!!

Re: Neighbours can get 900mbps I can only get 300MBps

Matt_124 — Fri, 30 May 2025 01:08:22 GMT

@charliekrad @Mustrum

There isn't an established process for this unfortunately as it requires a significant amount of work and theoretically could result in some prolonged downtime for the customer, and possibly other customers, even if was feasible.

It would require a swap out of both the ONT as well as switching the OLT/headend on the network/exchange side. The Fibre is passive, so it's the parts either side that require change.

Part of the early Full Fibre deployments up to 2018 or so were these ECI ONTs connected to OLTs from a different vendor (likely also ECI I would assume) to what is in use now for the newer deployments (typically now Nokia or Adtran). There was also some Huawei kit at the time, but this issue appears to be specific to ECI.

Swapping the ONT alone to a different model doesn't solve the issue as it wouldn't be designed to operate with the OLT, even if it could theoretically handle the speed. Also vice versa, the interoperability just isn't there across vendors.

This has been something talked about for years unfortunately, but it's likely a case of Openreach wanting to prioritise new build to those still waiting on any type of Full Fibre before retreading areas that already have access up to 330/50.

A post here on the BT Community from a couple of years ago gives a bit of an insight into the issues: https://community.bt.com/t5/Archive-Staging/Unable-to-order-Fibre-900-ECI-issue-FTTP/td-p/2133666

Probably a lot of information that some will already know on here, but thought it'd better to say it all in one place.

Potentially in the future it's a process that becomes somewhat easier to establish when Openreach look to roll out XGS-PON on the network, but unlikely anything will change for a while.

Re: Neighbours can get 900mbps I can only get 300MBps

charliekrad — Fri, 30 May 2025 08:18:20 GMT

Thank you @Matt_124 and @Mustrum. I guess I can only play the waiting game for now!