topic Re: Openreach do not want to be reached. in Broadband & Landline

Openreach do not want to be reached.

gfb8846 — Thu, 29 May 2025 10:45:09 GMT

I got a 'reminder' from Openreach to sign and return a works permission form.

This was done three days ago and I don't see a way of contacting Openreach.

Text message failed and most of their 'help' pages tell people to contact their internet supplier.

I have a date fixed for installation (74 days after ordering!) so I assumed that the permission had been received.

Is it safe to ignore 'reminders' from Openreach?

Re: Openreach do not want to be reached.

chistery — Thu, 29 May 2025 10:41:13 GMT

Openreach are not customer facing. You deal with your ISP, they liaise with Openreach.

What's the issue?

Re: Openreach do not want to be reached.

gfb8846 — Thu, 29 May 2025 10:48:38 GMT

Works permission seems to have got lost somewhere. Signed and returned on Monday, reminder to sign arrived today.

Re: Openreach do not want to be reached.

JimM11 — Thu, 29 May 2025 11:01:11 GMT

@gfb8846 Contact EE and deal with it, if not done you job will get cancelled and then who knows where you will be.

Re: Openreach do not want to be reached.

gfb8846 — Wed, 09 Jul 2025 20:06:14 GMT

Openreach don't seem to want to talk to EE now. Latest news is that my installation appointment has been put back to 6th August. Ordered fibre on 28th April so not at all impressed.

Re: Openreach do not want to be reached.

Mustrum — Wed, 09 Jul 2025 20:47:56 GMT

@gfb8846 might not sound it, but it is still making progress.

Do you know where the fibre is getting fed from and what needs digging up?

If it needs access and permission from the council or traffic control it can be very time consuming.

If you complete the BTW DSL address checker https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome enter your post code, then choose your address from the drop down. Post the complete table, using the desktop no mobile version, and include the text below the table, but di hide your address. We should be able to say what the problem might be.

Re: Openreach do not want to be reached.

gfb8846 — Wed, 09 Jul 2025 21:07:23 GMT

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability WBC SOGEA AvailabilityHigh Low High Low VDSL Range A (Clean)

VDSL Range B (Impacted)

G.fast Range A (Clean)

G.fast Range B (Impacted)

80	79	20	19	73.8	Unavailable	Available
80	77.7	20	19	68.2	Unavailable	Available
--	--	--	--	--	Unavailable	--
--	--	--	--	--	Unavailable	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessWBC FTTP

Up to 1000

Up to 220

Available

KCI2 Assure

Other Offerings Availability DateVDSL Multicast

Available

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG partial Direct In Ground.

FTTP is available and a new ONT may be ordered.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

Thank you for your interest

Re: Openreach do not want to be reached.

gfb8846 — Wed, 09 Jul 2025 21:12:48 GMT

Council or roads not involved. Openreach visited over a month ago. Nothing but yellow arrows on pavement.

'How long does it take to have fibre installed' is too hard a question for Sky so I suppose I will just have to wait!

Re: Openreach do not want to be reached.

Mustrum — Wed, 09 Jul 2025 21:19:41 GMT

@gfb8846 so the KCI2 Assure bit means that it is not a straight forward install and a more detailed survey would be needed.

And the "Single Dwelling Unit Residential UG partial Direct In Ground. again means there is no easy path between your property and where it can pick up a fibre connection.

Bottom line is you need to be patient. Not knowing the detailed between your and the fibre pickup point, but maybe you could make it easier by installing trunking with a draw string to pill the fibre through, otherwise you need to wait for the dig team.

Re: Openreach do not want to be reached.

JimM11 — Wed, 09 Jul 2025 21:44:12 GMT

@gfb8846 You would be advised just to wait and let the dig team do there job, even if you go do it OR will refuse to use what ever you have done, Neighbour ordered on sky Sept 2024 and installed finally 18th Jun 2025, dig, roadworks, double dig, re dig and then they run the cable to the wrong CSP, had the engineer scratching his head but he found it, got the India IT team involved and rerouted the software point, bit of faffing about hope they noted it all on the OR side? Would have been another dig you just could not make it up!

Re: Openreach do not want to be reached.

gfb8846 — Wed, 09 Jul 2025 22:00:33 GMT

No wonder OR don't speak to customers! Utterly hopeless. EE say they are going to ask for a proper explanation.

Re: Openreach do not want to be reached.

gfb45 — Sun, 27 Jul 2025 10:47:49 GMT

Latest 'progress' on the path to fibre happiness is that some helpful soul has switched off my old (working) BT account in readiness for my still uninstalled EE fibre connection. I would have thought that the time for that would be after the new service is up and running rather than before. I'm a silly old pensioner though so what do I know?

Re: Openreach do not want to be reached.

JimM11 — Sun, 27 Jul 2025 10:51:03 GMT

@gfb45 Hopefully they only did the account, and you still have a working Broadband connection!

Re: Openreach do not want to be reached.

gfb8846 — Sun, 27 Jul 2025 11:02:29 GMT

I'm signed into EE wifi which is a bit slow. Signed in with my BT credentials! Mini hub on its way to speed things up while Openreach continue to blunder on and not even tell EE what's happening. (not a lot)

Re: Openreach do not want to be reached.

gfb8846 — Mon, 28 Jul 2025 12:55:18 GMT

Mini hub arrived and is hopeless. Or the local signal is... 1.43Mbps.

Re: Openreach do not want to be reached.

JimM11 — Mon, 28 Jul 2025 13:06:10 GMT

@gfb8846 You will be in one off those area's that EE has great coverage indoor/outdoor 4G/5G on there coverage site, well that is one pie in the sky. But there is nothing much you can do about it, and for sure Hybrid is not going to be an option for you either!

Re: Openreach do not want to be reached.

gfb8846 — Sun, 03 Aug 2025 19:48:43 GMT

Try ordering fibre. Just had a text adding another month to the wait for installation. Ordered in April of this year. Order tracking in the wonderful EE app is still non-fuctioning.

Re: Openreach do not want to be reached.

gfb8846 — Sun, 03 Aug 2025 19:53:58 GMT

Another text, another delay. Fibre that I ordered in April of this year is now due to be installed early September.

Re: Openreach do not want to be reached.

JimM11 — Sun, 03 Aug 2025 20:11:14 GMT

@gfb8846 Delay's nothing you can do, just think order Sept2024 installed Jun 18th 2025, so that's a little bit longer off a delay!

Re: Openreach do not want to be reached.

gfb8846 — Mon, 06 Oct 2025 13:39:03 GMT

Fibre joy... 900! Only lasted a month though and waiting for OR to fix something external. Waited in all morning for an engineer no-show and EE tell me it could be another three days.