topic Connection problems with broadband in Broadband & Landline

Connection problems with broadband

vn2021 — Wed, 28 May 2025 18:26:45 GMT

Hi I missed a payment for my broadband which resulted in my broadband being frozen, but have since paid it but it’s yet to reactivate, I made the payment on Saturday last week and it usually only take a day for the services to be resumed, but yet it’s still not working, I’ve tried resetting my broadband and starting it back up again but have had no luck or it allow me to connect for 5 minutes then stops working again.

Re: Connection problems with broadband

Chris_B — Wed, 28 May 2025 18:53:17 GMT

@vn2021 You’ll need to call customer support about this. It should take no longer than 24 hours to resume service after late payment disconnect.

Re: Connection problems with broadband

Mustrum — Wed, 28 May 2025 18:54:09 GMT

@vn2021 have you tried calling Customer Services to see what is happening?

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