topic Re: Test broadband speed in Broadband & Landline

Test broadband speed

VinceM — Tue, 29 Oct 2024 11:20:16 GMT

Am trying to test broadband speed by following instructions on EE webpage which says:

Open the EE app.
Select Manage.
Select Broadband.
Select See what’s included in your plan to get a breakdown on what you’re expecting.
You can select a Test speed from the Broadband page.

Trouble is, there is no "See whats included in your plan" tile or "Test speed" tile on Manage, Broadband pages on the app!

Any help much appreciated!

Re: Test broadband speed

VinceM — Tue, 29 Oct 2024 11:17:10 GMT

Re: Test broadband speed

JimM11 — Tue, 29 Oct 2024 11:48:55 GMT

@VinceM If you are not seeing it, just click on your EE router, and test speed. What version of app do you have?

Re: Test broadband speed

XRaySpeX — Tue, 29 Oct 2024 20:07:11 GMT

Try this speedtest instead.

Try a wired speedtest, preferably using an Ethernet cable, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

Re: Test broadband speed

354- — Tue, 29 Oct 2024 21:14:54 GMT

Or https://openspeedtest.com/

Re: Test broadband speed

ckgerard — Wed, 28 May 2025 11:23:09 GMT

The app's speed test hasn't been working for days. Why is there not one available via this website?

Re: Test broadband speed

XRaySpeX — Wed, 28 May 2025 11:26:28 GMT

@ckgerard : Try a speedtest, preferably wired using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

Re: Test broadband speed

JimM11 — Wed, 28 May 2025 11:48:35 GMT

@ckgerard If it's only been day's why worry about it! Plenty other test's out there, follow @XRaySpeX advice.

Re: Test broadband speed

Thuydao — Tue, 29 Jul 2025 21:25:13 GMT

Hi. I paid the bill. but I still can't call and my network is dead. Thanks

Re: Test broadband speed

JimM11 — Tue, 29 Jul 2025 21:46:28 GMT

@Thuydao No idea what you are looking at need or have even posted in the correct section!

Re: Test broadband speed

XRaySpeX — Wed, 30 Jul 2025 00:53:16 GMT

@Thuydao : Your BB should be reinstated within 1 day of you paying your outstanding debt.

Re: Test broadband speed

DD7777 — Tue, 27 Jan 2026 23:14:42 GMT

It won't open in the app

Re: Test broadband speed

Alex_H — Wed, 28 Jan 2026 08:25:14 GMT

Hi @DD7777,

Welcome to the EE Community

What is happening when you try and do the in app broadband speed test? Have you been able to try clearing the app cache or re-installing if that doesn't work?

Alex

Re: Test broadband speed

cerf-volant — Fri, 13 Mar 2026 20:12:31 GMT

I have just used the thinkbroadband speedtest and it reports a download speed of 9.0Mbps. I also tried Ookla and get a similar 9.06Mbps. However, after a lot of effort, I found the EE app speedtest and that reports 33Mbps so therefore, conveniently, my speed guarantee is met. This all seems very inconsistent, are these differences common?

Re: Test broadband speed

XRaySpeX — Fri, 13 Mar 2026 20:27:42 GMT

@cerf-volant : The EE app speedtest reports both the raw BB speed to the router (the only speed EE guarantees & so we must assume that) & the speed reaching the testing device. Which of those is reported @ 33 Meg & what is the other speed? TBB & Oakla speedtests can only test the speed to the device. So its not that simple comparing 1 with t'other w/out knowing which speeds you are talking about.

Re: Test broadband speed

JimM11 — Fri, 13 Mar 2026 20:45:20 GMT

@cerf-volant You may find the ookla guide off some help to you!

https://www.speedtest.net/about/knowledge/guides

Re: Test broadband speed

cerf-volant — Fri, 13 Mar 2026 20:54:30 GMT

Many thanks for your quick reply.

My TBB & Ookla speedtests were from my W10 desktop & direct Ethernet and normally I'd see approx 30Mbps. Pity that the EE test is from an mobile app). However, I have just run a test from a W11 laptop and WiFi and see 31Mps. So, I need to investigate my trusty desktop!

Re: Test broadband speed

JimM11 — Fri, 13 Mar 2026 20:58:24 GMT

@cerf-volant What EE Hub are you using, the fast.com is a dual hit test with the EE Hubs. EE and the mobile app is what EE wants nothing else!

Re: Test broadband speed

cerf-volant — Fri, 13 Mar 2026 21:25:17 GMT

It's a WiFi6 Smart Hub Plus (SH31B). However, I have reset the network stack, etc on my PC and I'm back to 31Mbps without having to endure the EE app again!

Thanks for your input.

Re: Test broadband speed

JimM11 — Fri, 13 Mar 2026 21:43:13 GMT

@cerf-volant It's really unfortunate but you cannot do it all with the web manager, some functions only work through the EE app and when you need that it's a wing and a prayer the app is working at the time!