topic App is down want to know if theres a problem in wallasey with broadband in Broadband & Landline https://community.ee.co.uk/t5/Broadband-Landline/App-is-down-want-to-know-if-theres-a-problem-in-wallasey-with/m-p/1536787#M120924 Tue, 27 May 2025 23:15:34 GMT Mikeallo1958 2025-05-27T23:15:34Z App is down want to know if theres a problem in wallasey with broadband https://community.ee.co.uk/t5/Broadband-Landline/App-is-down-want-to-know-if-theres-a-problem-in-wallasey-with/m-p/1536787#M120924 Tue, 27 May 2025 23:15:34 GMT https://community.ee.co.uk/t5/Broadband-Landline/App-is-down-want-to-know-if-theres-a-problem-in-wallasey-with/m-p/1536787#M120924 Mikeallo1958 2025-05-27T23:15:34Z Re: App is down want to know if theres a problem in wallasey with broadband https://community.ee.co.uk/t5/Broadband-Landline/App-is-down-want-to-know-if-theres-a-problem-in-wallasey-with/m-p/1536800#M120925 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4519950">@Mikeallo1958</a>&nbsp;:&nbsp;<SPAN>BB issues are rarely localised but specific to your own line.</SPAN></P> <P><SPAN>If it is a neighbourhood issue, you could consult&nbsp;</SPAN><A class="lc-Link lc-Link--withTrailing lc-LinkEE lc-LinkEE--onFogBackground lc-LinkEE--sizeM lc-LinkEE--removeUnderline" href="https://ee.co.uk/help/service-status" target="_blank" rel="noopener noreferrer" data-testid="ServiceStatusLink">Check service in your area</A><SPAN>&nbsp;&nbsp;to see if any faults are being attended to in your local area.</SPAN></P> Wed, 28 May 2025 00:12:05 GMT https://community.ee.co.uk/t5/Broadband-Landline/App-is-down-want-to-know-if-theres-a-problem-in-wallasey-with/m-p/1536800#M120925 XRaySpeX 2025-05-28T00:12:05Z Re: App is down want to know if theres a problem in wallasey with broadband https://community.ee.co.uk/t5/Broadband-Landline/App-is-down-want-to-know-if-theres-a-problem-in-wallasey-with/m-p/1536886#M120937 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4519950">@Mikeallo1958</a>&nbsp; &nbsp;if you follow the steps in the Help pages, your line will be chacked and a fault reported if needed.</P> <P>&nbsp;</P> <DIV class="SubTitle_headingAlignment__I2ETs"> <H1 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeL lc-HeadingEE--fontDefault lc-HeadingEE--weightNormal lc-HeadingEE--textAlignCentre">Contact us about your broadband and landline</H1> </DIV> <DIV class="ContactOptionsTemplate_contactOption__xSnrx"> <DIV class="lc-Grid lc-Grid--gutterXL lc-Grid--gutterBreakpointLM"> <DIV class="lc-Grid-col lc-Grid-col--24-24 lc-Grid-col--l-24-24 lc-Grid-col--xl-24-24"> <DIV class="Broadband_callUsOutOfHoursWrapper__79RIk"> <DIV class="roundBox_roundBox__kkb8H"> <DIV class="lc-Box lc-BoxEE lc-BoxEE--borderColorGrey01 lc-BoxEE--borderRadiusAllL lc-BoxEE--borderWidthS"> <DIV class="lc-Surface lc-SurfaceEE lc-SurfaceEE--whiteBackground"> <DIV class="lc-Container lc-Container--horizontalPaddingL lc-Container--verticalPaddingM"> <DIV class="ContactBox_titleElement__axwFb"> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeM lc-HeadingEE--fontDefault lc-HeadingEE--weightBold lc-HeadingEE--onWhiteSurface">Text EE for a call back</H2> </DIV> <DIV> <P>If you need help with your broadband, text<SPAN>&nbsp;</SPAN><STRONG>HELP</STRONG>&nbsp;to<SPAN>&nbsp;</SPAN><STRONG>66033</STRONG></P> <P>If you need help with your landline, text<SPAN>&nbsp;</SPAN><STRONG>PHONE</STRONG>&nbsp;to<SPAN>&nbsp;</SPAN><STRONG>66033</STRONG></P> </DIV> <DIV>Charges may apply at your standard rate.</DIV> <DIV> <OL> <LI>We’ll run tests on your connection to find out what’s going on.</LI> <LI>If you need an engineer, we’ll text you in 15 minutes to book a slot.</LI> <LI>If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.</LI> </OL> </DIV> <DIV class="HorizontalDivider_divider__LwFQ6">&nbsp;</DIV> <DIV> <P><STRONG>Opening hours:</STRONG></P> <P>Monday to Friday, 8am to 9pm</P> <P>Saturday and Sunday, 8am to 8pm</P> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV class="lc-Grid-col lc-Grid-col--24-24 lc-Grid-col--l-12-24 lc-Grid-col--xl-12-24"> <DIV class="roundBox_roundBox__kkb8H"> <DIV class="lc-Box lc-BoxEE lc-BoxEE--borderColorGrey01 lc-BoxEE--borderRadiusAllL lc-BoxEE--borderWidthS"> <DIV class="lc-Surface lc-SurfaceEE lc-SurfaceEE--whiteBackground"> <DIV class="lc-Container lc-Container--horizontalPaddingL lc-Container--verticalPaddingM"> <DIV class="ContactBox_titleElement__axwFb"> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeM lc-HeadingEE--fontDefault lc-HeadingEE--weightBold lc-HeadingEE--onWhiteSurface">Call us</H2> </DIV> <DIV class="CallUsInHours_callUsWrapper__xINA1"> <DIV> <P>Monday to Friday, 8am to 9pm</P> <P>Saturday and Sunday, 8am to 8pm</P> </DIV> <DIV class="HorizontalDivider_divider__LwFQ6">&nbsp;</DIV> <DIV>From your EE mobile</DIV> <DIV data-testid="150Number"> <P class="lc-Text lc-TextEE" aria-label="1 5 0">150</P> </DIV> <DIV>From any other phone</DIV> <P class="lc-Text lc-TextEE" aria-label="0 3 3 0 1 2 3 1 1 0 5">0330 123 1105</P> <DIV>Calls are free from an EE number. Charges may apply if you call from another network.</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> Wed, 28 May 2025 08:41:42 GMT https://community.ee.co.uk/t5/Broadband-Landline/App-is-down-want-to-know-if-theres-a-problem-in-wallasey-with/m-p/1536886#M120937 Mustrum 2025-05-28T08:41:42Z