topic Re: Switch from Plusnet to EE in Broadband & Landline

Switch from Plusnet to EE

ColinXSD — Tue, 27 May 2025 13:27:10 GMT

I am in the process of switching from Plusnet to EE (organised by EE since Plusnet won't support landline phones after we lose copper lines).
My switchover date was set for 29 May 2025 but today I received the following message from EE:

Hi from EE.

Sorry for the delay. We're still working to provide you with service for your order VOL###-############.

We'll be in touch within the next eight working days with a further update.

Thanks.

Does this mean the switch is unlikely to happen on the 29th and therefore I shouldn't swap over my Hub to the new EE one ready for that day?.

And do I contact Plusnet (since they have organised the switch to EE and I have only dealt with them so far) or EE ? (if there are any problems).

Cheers,

Colin.

Re: Switch from Plusnet to EE

Matt_124 — Tue, 27 May 2025 13:31:47 GMT

Could be worth contacting Plusnet to make sure they're aware of the delay and that your service won't be deactivated on the 29th.

They may then advise you to contact EE to find out why the order has been delayed if they can't find out from their side.

Re: Switch from Plusnet to EE

XRaySpeX — Tue, 27 May 2025 13:43:44 GMT

What BB plans are you switching between & which EE router have you been sent? You might still be able to set up the EE router now, particularly if it's a like-for-like switch.

Re: Switch from Plusnet to EE

Mustrum — Tue, 27 May 2025 13:43:58 GMT

@ColinXSD Your pusnet router should carry on working until the switchover takes place, so it would be best to wait until it stops working.

By all means give PN a call, I suspect they will not know to much other than there is a delay. EE may be able to give you more detailed info, my bet is a delay on Digital Voice, but who knows.

Re: Switch from Plusnet to EE

ColinXSD — Tue, 27 May 2025 13:45:28 GMT

Thanks, I was thinking that and have sent a similar message to the Plusnet Community.
If I don't hear back from their Community I will phone them tomorrow (when I was planning to setup the new EE Hub).

Re: Switch from Plusnet to EE

ColinXSD — Tue, 27 May 2025 13:53:44 GMT

I've been sent the EE Smart Hub Plus (which I think is a generation ahead of the Plusnet Hub 2 I am currently using), I did try connecting it up temporarily to set up the WiFi on a few devices ahead of time but it didn't connect to broadband.
Somewhere in the documents I was sent they suggested connecting the new Hub up the day before switch day to enable updates and particularly Digital Voice to be set up, so if all goes well it would be all setup in the morning.

Re: Switch from Plusnet to EE

ColinXSD — Tue, 27 May 2025 14:09:42 GMT

Thanks Mustrum, just as I was tying a reply to you I got a message from EE the jist of which suggests the Digital Voice will be getting setup on the 29th, so like you say 'who knows'
I know from when I switched from Sky to Plusnet the Sky Hub carried on working even after the Plusnet Hub became active but there were complications over the phone line (we did have 2 lines entering the house but one was redundant, it seems Openreach connected the wrong one up for phone). As a result I had to revert to ADSL temporarily with Plusnet but still had Sky Broadband until they sorted it out (took 3 months to get everything working as it should with the right phone number and FTTC).

Re: Switch from Plusnet to EE

Mustrum — Tue, 27 May 2025 14:12:17 GMT

@ColinXSD it would be pointless setting up your EE router in the morning, it will not work whilst your PN service is still active.

If using the EE App, you will be given the choice to use your existing WiFi settings, so no need to set up your devices, but you do need to keep a note of the setting for any new devices you want to connect in the future.

Re: Switch from Plusnet to EE

ColinXSD — Tue, 27 May 2025 14:19:39 GMT

As I said somewhere (obviously not that clearly) it said to connect the new hub up late the day before switch over to enable updates etc to happen during the switchover. The morning I was refering to was 'switch over day'.