topic Re: Monthly bill increased from £35 to £51 in Broadband & Landline

Monthly bill increased from £35 to £51

AnnieG2210 — Sun, 25 May 2025 18:35:57 GMT

I was quoted at my door 35.00 with no change for 2 years! That was the only reason I signed up to E.E , my latest bill is 51.00 something pence ! Will somebody please explain to me why , please don't ask me to ring because I can never get through. I have to tend to a sick child who is back and forth from hospital , please explain why my price has increased from when I signed up at my door!? Very disgruntled customer and will be changing as soon as it is possible. E.E try getting your sales people to tell the truth. She told me NO way would the price rise.

Re: Monthly bill increased from £35 to £51

Mustrum — Sun, 25 May 2025 16:49:22 GMT

@AnnieG2210 alas no one on here has access to account information, so have no idea what you signed up for. All of the EE broadband and mobile contracts have had annual increases for a number of years now.

Did you get any paperwork when you signed up?

You could try texting GUIDE to the number in the Help page and someone should ring you back, otherwise you will need to call CS.

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Re: Monthly bill increased from £35 to £51

XRaySpeX — Sun, 25 May 2025 18:35:32 GMT

@AnnieG2210 : Did you order a Home Phone plan with your BB?

Re: Monthly bill increased from £35 to £51

JimM11 — Sun, 25 May 2025 21:23:00 GMT

@AnnieG2210 What bill is it, perhaps is it the first one, some additional charges like delivery of the router, adjustment for extra days to align a starting date, and the future bills then go to your £35 after this period, you should be able to see it all laid out on the pdf for the bill.

1st Apr 2026 do expect the annual increase so be aware, all discounts will be for the 24 months....

Re: Monthly bill increased from £35 to £51

AnnieG2210 — Mon, 26 May 2025 10:30:08 GMT

NO, I only joined up in Dec , there's no NEW CHARGES , I was told by the person that sold me this deal that they would pay my sky ( what was needed to leave) which they did , first bill i wasn't happy about but paid it. They waved the postage fee ( because I wasn't told about it and would not of joined if I'd of known) last months bill was 45/47 pounds and now this! 51 pounds , should of. Stayed where i was.

Re: Monthly bill increased from £35 to £51

AnnieG2210 — Mon, 26 May 2025 10:31:07 GMT

No , no hone phone as i use my mobile.

Re: Monthly bill increased from £35 to £51

AnnieG2210 — Mon, 26 May 2025 10:31:23 GMT

Home*

Re: Monthly bill increased from £35 to £51

AnnieG2210 — Mon, 26 May 2025 10:33:24 GMT

And my mobile is not with EE.

Re: Monthly bill increased from £35 to £51

XRaySpeX — Mon, 26 May 2025 10:34:14 GMT

There would have been the contractual £3 pm price increase starting in April.

Re: Monthly bill increased from £35 to £51

JimM11 — Mon, 26 May 2025 10:39:54 GMT

@AnnieG2210 Just sounds like your billing has not had the discounts applied correctly, and you will see that in ALL off the monthly bills, it's an EE CS call to get it all sorted out, and there is going to have to be an EE CS Manager looking at it and ensuring that it is all done. We are customers just like you and can only advise what is possible for you to do. Raise a complaint if it does not get resolved then you can decide what is your best action. It's not going to be easy for sure......