topic Re: Router running on 4g, no broadband in Broadband & Landline

Router running on 4g, no broadband

Zaphod79 — Sun, 25 May 2025 16:27:11 GMT

Hi, I have been through the EE diagnostic bot text message thing twice and all it tells me to do is turn the router off for 2 mins, which does not fix the problem. Since Friday evening my smart hub has had the white light lit, meaning I'm running on 4g. How do I actually manage to speak to someone? I think it's the smart hub plus and I have 3 of the access points. Copper to the premises. No reported outages in my area. I'm in whatever the top copper broadband package is called, thanks

Re: Router running on 4g, no broadband

Mustrum — Sun, 25 May 2025 16:43:24 GMT

@Zaphod79 Do you still have a phone line, if so is it working?

If not why not follow the steps in the Help pages:

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

Opening hours:

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

Call us

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

Re: Router running on 4g, no broadband

Zaphod79 — Sun, 25 May 2025 16:52:42 GMT

No, no landline. I did call ee but it just said the best way is through the diagnostic bot texts and hung up. I'll try the help message but is there a way to persist and actually speak to someone?

Re: Router running on 4g, no broadband

XRaySpeX — Sun, 25 May 2025 18:07:56 GMT

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area.

Re: Router running on 4g, no broadband

Zaphod79 — Sun, 25 May 2025 18:16:24 GMT

No outages. Managed to get a call back and they are sending someone in 8 days. Good job I have the hybrid connect thing.

Re: Router running on 4g, no broadband

Bobh04 — Sun, 02 Nov 2025 17:45:46 GMT

If you are talking about the small white 4 mobile router I had on of these as a replacement for my wired router with claims of up to 100mb. Due to my location it never made more than 12 download and 2 upload, as confirmed doing a speed test. I eventually send it back and EE put me onto 150mb full fibre optic from BT which on average gives 450 mb for £30.