topic Re: BT customer to EE broadband in Broadband & Landline

BT customer to EE broadband

williaj7 — Fri, 23 May 2025 13:37:34 GMT

6 attempts to transfer from bt to EE what a mess, they wanted to charge more than I pay now raised a complaint this morning and get a message this afternoon to say complaint completed! How can it be, no one has rang - only been with BT over 15 years I see why people try elsewear will be looking into it October

Re: BT customer to EE broadband

XRaySpeX — Fri, 23 May 2025 14:36:40 GMT

@williaj7 : Did you try to transfer thro' your BT a/c?

Re: BT customer to EE broadband

williaj7 — Fri, 23 May 2025 15:18:58 GMT

Yes rang 150 and they said might be best to join EE but have declined

Re: BT customer to EE broadband

Christopher_G — Fri, 23 May 2025 17:31:38 GMT

Hi @williaj7

Welcome to the community.

Did they say what the problem was with the transfer? Did the message say that the complaint was completed, as in submitted, or was did it say it was closed?

Chris

Re: BT customer to EE broadband

JimM11 — Fri, 23 May 2025 18:02:35 GMT

@williaj7 Just not getting it, you declined to the BT to EE move, so why are you raising an EE complaint when you are not even a EE customer. BT is where you need to go complaint's wise!