topic Re: Returning BT SH2 Router in Broadband & Landline

Returning BT SH2 Router

Zaxxan — Fri, 23 May 2025 13:58:34 GMT

I've unknowingly been moved to EE from BT when I renewed my contract.

I have received a new EE router so I need to send back the BT SH2 router. In the new EE router box there are three return labels, one says EE kit, another says BT kit and the third also appears to be for BT kit.

I'm assuming seeing as it is a BT router I need to return it using the BT kit label ( Scotland). It's confusing when there are 3 return labels and not knowing which one to use is confusing. I don't want to send it to the wrong place.

Can anyone clarify which label to use?

Re: Returning BT SH2 Router

XRaySpeX — Fri, 23 May 2025 14:34:45 GMT

Use the 1 for BT kit & keep your proof of posting in case you need to chase it up.

Re: Returning BT SH2 Router

JimM11 — Fri, 23 May 2025 16:53:03 GMT

@Zaxxan You have 60 days to return, hold off returning anything until you are happy that your swap is all working ok. If you send it then you do not have it and you are NOT getting anything back....