topic Re: Terrible RIP OFF service from EE in Broadband & Landline

Terrible RIP OFF service from EE

Vb24214606 — Thu, 22 May 2025 13:25:34 GMT

Forcibly switched from BT to EE & nothing but problems, terrible company staffed by couldn’t care less types!!!!!

Re: Terrible RIP OFF service from EE

Vb24214606 — Thu, 22 May 2025 13:26:58 GMT

Forcibly switched from BT to EE & nothing but problems, terrible company staffed by couldn’t care less types!!!!!

Re: Terrible RIP OFF service from EE

Vb24214606 — Thu, 22 May 2025 13:28:46 GMT

Forcibly switched from BT to EE & nothing but problems, terrible company staffed by couldn’t care less types!!!!!

Re: Terrible RIP OFF service from EE

Schockwave — Thu, 22 May 2025 14:32:29 GMT

@Vb24214606 , what is your problem? You did not have to switch from BT to EE, is it broadband or mobile? We would need more information, but I doubt you have been forced to move from one to the other, certainly not for broadband.

Re: Terrible RIP OFF service from EE

Vb24214606 — Thu, 22 May 2025 14:44:03 GMT

I was led to believe by BT the whole service was switching to EE from BT &
I was never given a choice.
I was constantly contacted by EE telling me everything was wonderful & I
needed to do nothing!
I then later get emails telling me what I had to do as it had now switched
but I needed to do several things!
Just trying to navigate the system is a joke & I ended up speaking to
someone you will have a record of the phone call for 20 minutes speaking to
3 different people to be told switching back to BT would be a new 2 year
contract!!!!
Absolute rip off & I am disgusted with it!!!
I am aware your staff couldn’t care less so long as the money rolls in but
I believe the response was right but maybe not accurately bad enough!

Re: Terrible RIP OFF service from EE

Schockwave — Thu, 22 May 2025 14:52:34 GMT

@Vb24214606 , I am a customer like you, and here in the forum, there is no account access and we do not know who you are, even the staff in the forum do not have access to your account.

I asked you whether this was to do with broadband or mobile contract and you have failed to answer that question, also why is it a rip off? We may be able to help in some way if you give us more information.

Re: Terrible RIP OFF service from EE

Vb24214606 — Thu, 22 May 2025 15:07:03 GMT

Even difficult to respond to you through this stupid system!
It’s broadband.I was never told I had a choice guaranteed!
I was sold the idea as it’s the same company so why should I question it?
I don’t believe you are not an employee either in this rip off system!

Re: Terrible RIP OFF service from EE

Schockwave — Thu, 22 May 2025 15:11:38 GMT

@Vb24214606 ,EE and BT are two companies in their own right, but you did not need to change. You do have two weeks to change back, but if longer then no, as it would cost you.

It may help to let us know here, as someone may be able to help;.

If you are paying more, then what was your speed before and your speed now, as that can make a difference, that is what package were you on and what one are you on now?

Re: Terrible RIP OFF service from EE

Vb24214606 — Thu, 22 May 2025 15:18:03 GMT

What the hell as speed got to do with anything?
What has price got to do with anyt?
I didn’t expect the hassle with EE and was told several times in there
correspondence I need do nothing then start getting emails telling me how
good they were how fast the system was ( pity about the staff & systems)
but I was never informed I had a choice get it? I was never told my
contract would revert to a 2 year one?
I still do not believe you are not employed by them pretending your mr nice
guy!

Re: Terrible RIP OFF service from EE

Schockwave — Thu, 22 May 2025 15:50:27 GMT

@Vb24214606 You should check here and you will find out more, that I am not employed by EE, never have been and like a lot of us on here, are customers like you:

https://community.ee.co.uk/t5/EE-Community-info-News/Meet-our-Community-Stars/td-p/1421642

and here are the staff:

https://community.ee.co.uk/t5/EE-Community-info-News/Meet-our-Community-Team/td-p/1415489

You should have asked what you were getting by changing to EE, speed makes a difference, as prices can vary as well, the more speed you get the higher the price.

Re: Terrible RIP OFF service from EE

mkcomputing — Thu, 22 May 2025 15:49:37 GMT

@Vb24214606 wrote:
What the hell as speed got to do with anything?
What has price got to do with anyt?

If they aren't the problem what is?

How did you end up moving from BT to EE?

Take us through what happened and it might be easier to understand your complaint.

I ask because I am on BT broadband and have been considering switching to EE. I already have EE mobile and it make sense to put them together.

BT won't let me have one of the better deals it offers to new customers. But I can cut halve price if I go to EE. So I want to check out what might happen.

When it comes to customer service, I have found them both to be much of a muchness. They are fine until something goes wrong.

I still do not believe you are not employed by them pretending your mr nice
guy!

My experience is that the people here, and at BT's version, are just kind souls who want to help put. They don't work for BT or EE, but they do have ways of getting through to the "professionals". But they cannot do that if people don't tell them what is happening.

Re: Terrible RIP OFF service from EE

XRaySpeX — Thu, 22 May 2025 16:37:21 GMT

@Vb24214606 : All that but you haven't told us what service was switched from BT to EE.

Re: Terrible RIP OFF service from EE

XRaySpeX — Thu, 22 May 2025 16:41:52 GMT

@Vb24214606 : If @Schockwave were EE staff they would have "EE Community Support Team" against their name.

Re: Terrible RIP OFF service from EE

Vb24214606 — Thu, 22 May 2025 18:39:25 GMT

No you didn’t help!

Re: Terrible RIP OFF service from EE

XRaySpeX — Thu, 22 May 2025 18:45:36 GMT

Well, @Schockwave & I educated you as to how to spot EE staff or not!

Re: Terrible RIP OFF service from EE

Vb24214606 — Thu, 22 May 2025 18:45:57 GMT

Why would I ask the speed I am getting?

I never asked to move from BT I was informed I was being moved! Get it? No possibly not!
EE & BT are the same company and EE is possibly one of the worst companies regarding communication with customers.

Re: Terrible RIP OFF service from EE

XRaySpeX — Thu, 22 May 2025 18:48:14 GMT

Well it seems you came here to rant & not to get help, which I can't see you getting with your attitude.

So, carry on letting off steam .............

Re: Terrible RIP OFF service from EE

Chris_B — Thu, 22 May 2025 18:52:02 GMT

I find this hilarious

”Forcibly switched from BT to EE & nothing but problems, terrible company staffed by couldn’t care less types!!!!!”

Pretty sure it’s the same staff.

Re: Terrible RIP OFF service from EE

JimM11 — Thu, 22 May 2025 19:10:19 GMT

@Chris_B Worst off all it is in the terms and conditions that the OP has that BT can do as they please and at anytime they wish, so already signed up and primmed to go!

Re: Terrible RIP OFF service from EE

Schockwave — Thu, 22 May 2025 19:20:20 GMT

@Vb24214606 Obviously does not want help, so just wants to rant, as the `OP does not explain the problem, does not answer the questions we put.