topic Re: connection in Broadband & Landline

connection

Honeytangle-01 — Thu, 22 May 2025 11:40:06 GMT

Hi, my set up is 1 main hub feeding two smaller black hubs which connect into 2 white wifi boxes [sorry don't know the tech names] Everything works fine except 1 of the white boxes will not move on from flashing green.Any thoughts ? it worked ok for a month or so no change since then.

Re: connection

XRaySpeX — Thu, 22 May 2025 11:51:35 GMT

No idea which or what these hubs & boxes are. Please read the labels on them & report back so we can id them.

Re: connection

Honeytangle-01 — Thu, 22 May 2025 13:46:12 GMT

Smart WiFi SW30A of which I have 2, 1 works as it should with no issues. The other 1 was purchased for use in an outbuilding to enable wifi there and originally worked fine.It is connected to a Smart Hybrid Connect HC10A 4G router which is also next to it in the outbuilding. The router has a steady aqua light however the Smart WiFi flashes green.

As I say I have 2 of each and the set within the home is ok.

I did swap the Smart WiFi's over as a test but with no difference which to me may indicate a fault with the 1 situated within the outbuilding as it failed to work in the house. I had considered the outbuilding might be an issue ,its just 15 yards from the house and initally it worked as it should.

Hope this helps

Re: connection

Mustrum — Thu, 22 May 2025 14:05:22 GMT

@Honeytangle-01 if you have a second line fitted in the outbuilding that could be faulty, but if not it would appear that you are using the Hybrid connect to provide the internet in the outbuilding. This is only meant as a backup to your main router, not as a stand alone source of internet. The Sim has probably run out of data.

Who enabled this set uo?

Re: connection

Honeytangle-01 — Thu, 22 May 2025 15:05:43 GMT

Good answer and one I'll investigate . How can I find out what data I have for this device and if it's indeed run out ?

It would have been BT that enabled the set up. I asked at the time regarding a second source of internet in the outbuilding and was told no problem. So would it be advantageous then to have a second main router in the outbuilding ? Sorry for my lack of knowledge, Ive tried to get through to a real person by calling 150 and not a bot but been unsuccesfull.

Re: connection

XRaySpeX — Thu, 22 May 2025 16:02:40 GMT

I still don't know what these two smaller black hubs are. They can't be Smart WiFi Plus (SW30A) cuz that is white.

Is the main hub in the house a black EE Smart Hub Plus (SH31B or SH32B)?

How are these various bits of kit each connected, by cable or WiFi?

How about posting photos of all these bits of kit?

Afterthought: With the mention of the 2 small black "hubs" I do wonder if the setup in the house is of BT kit with a BT Smart Hub 2 feeding 2 black BT Complete Home WiFi disks. In which case I can't see them driving 2 white Smart WiFi Plus (SW30A). So maybe there is a 2nd line to the outbuilding with EE kit.

Re: connection

Mustrum — Thu, 22 May 2025 15:54:35 GMT

@Honeytangle-01 it sounds a very odd arrangement, an ethernet cable to the outbuilding plugged into the extender would be a better solution.

You can text Customer Services, and they should call you back.

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

Opening hours:

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

Call us

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

Re: connection

Honeytangle-01 — Thu, 22 May 2025 17:02:10 GMT

Smart WiFi Plus (SW30A) x 2 both are white

Smart Hybrid Connect HC10A 4G router x 2 are black

Main hub in house is SH32B x1

Set up=SH32B #1 / Smart Hybrid Connect HC10A 4G router #1 / Smart WiFi SW30A #1 / In house=works fine.

Smart Hybrid Connect HC10A 4G router #2 / Smart WiFi SW30A #2 situated in outbuilding . Smart Hybrid Connect HC10A 4G router#2 works fine [steady aqua light] / Smart WiFi SW30A #2 can't connect [flashing green].

Swapping Smart WiFi SW30A #1 & #2 around so that #2 feeds off the main hub fails to rectify the issue

It did work for a short while in the outbuilding so it's possible.

Re: connection

Honeytangle-01 — Thu, 22 May 2025 16:14:28 GMT

Smart WiFi SW30A X1 can't connect flashing green

Re: connection

XRaySpeX — Thu, 22 May 2025 16:25:35 GMT

To clarify, can you put by editing "#1"s & "#2"s, say, in that last post against the various bits of kit as "X1" doesn't tell us which is which & confuses.

The Smart Hybrid Connect #2 in the outbuilding can't work w/out being connected to the Smart WiFi Plus router by Ethernet cable. I'm even unsure whether you can have more than 1 Smart Hybrid Connect connected to 1 router.

Re: connection

JimM11 — Thu, 22 May 2025 16:54:51 GMT

@Honeytangle-01 Nothing over complicated but just a weird way for doing it all, the SW with the flashing green has lost its pairing to the SH main unit. Just un plug it, take it back close to the SH main unit and power it back up again, once it boots up see if it stops the flashing green, if not connect it to the SH with an Ethernet cable, just leave it there 24 hours in case it has missed a FW update. After that period, power it off, unplug the ethernet between them, switch it back on and wait until it boots goes through it's sequence and hopefully ends up steady aqua light. Move it again to about halfway to the outbuilding and power it again same make sure it powers up and works. If all good then move to the final position as before.

Copy of the link to setup smart wireless below should you need to refer to it.

https://ee.co.uk/help/broadband/getting-started/setting-up-smart-wifi

https://ee.co.uk/help/broadband/fix-problem/fix-problems-with-smart-wifi

Re: connection

AlbertoJ2002 — Mon, 26 May 2025 15:56:21 GMT

Good point it really helps clarity when each bit of kit is clearly labelled. I was also wondering the same about multiple Smart Hybrid Connects on one router. If anyone’s tried that setup successfully, would love to hear how it went.

Re: connection

JimM11 — Mon, 26 May 2025 17:59:55 GMT

@Honeytangle-01 Thought you said that it was all working before hand and surely the installation team tested, or asked you to do so?