topic Re: ee can’t find my account but I pay each month have broadband they bill me email in Broadband & Landline

ee can’t find my account but I pay each month have broadband they bill me email

Shane104 — Thu, 22 May 2025 05:38:39 GMT

I don’t exist yet when I stopped DD they email to pay, Irving up they say no account exists rang 6 times

Re: ee can’t find my account but I pay each month have broadband they bill me email

Michael_D — Thu, 22 May 2025 07:45:23 GMT

Welcome to the community.

Does the email show any details, such as your account number, or have you had any previous emails with account details on it? (Please don't post anything here)

How long has the account been active for?

Michael

Re: ee can’t find my account but I pay each month have broadband they bill me email

Shane104 — Thu, 22 May 2025 11:47:07 GMT

Hi Michael

Thanks for the reply

Account number has been given , account is 10 years old. So many new untrained staff on the new system only a few with knowledge on legacy accounts . Hopefully today I spoke with someone who will sort it. Customer service is terrible due to new untrained people, they are well mannered but lack training

Re: ee can’t find my account but I pay each month have broadband they bill me email

Michael_D — Thu, 22 May 2025 11:48:17 GMT

Thanks for the update @Shane104. I'm glad to hear that you've got a little further today. I hope it is fully sorted with them.

Michael

Re: ee can’t find my account but I pay each month have broadband they bill me email

Shane104 — Sat, 24 May 2025 08:43:03 GMT

Thank you

Re: ee can’t find my account but I pay each month have broadband they bill me email

Michael_D — Sat, 24 May 2025 09:42:39 GMT

My pleasure @Shane104. Please keep me posted with how it goes.

Have a great weekend.

Michael