topic Re: WiFi Enhancer in Broadband & Landline

WiFi Enhancer

Jay_Konan18 — Wed, 16 Apr 2025 18:09:09 GMT

Hello I got hooked up with EE broadband yesterday & i also payed for the WiFi enhancer and I get to stage 3 where it attempts to lower the ping and my internet seems to drop while its attempting to do so, I did this because everytime I’m on my console everyone in the household’s connection buffers which led to me getting this add on. However I have contacted customer service yesterday and got advised to wait later during that day or try again tomorrow however I kept running into this same issue after every attempt. I contacted customer service today regarding it & I didn’t get the best solution so I’m attempting to try here to see if anyone would be able to assist as I have 14 days to decide if it’s the best option for me or not and as of now it’s been an nightmare as I don’t know what could be causing this.

Re: WiFi Enhancer

JimM11 — Wed, 16 Apr 2025 18:22:12 GMT

@Jay_Konan18 You will not find many user with the Enhancer software feature, if it works then you are lucky.

Re: WiFi Enhancer

Jay_Konan18 — Wed, 16 Apr 2025 20:32:55 GMT

That’s unfortunate. And customer service has been awful trying to fix this simply because whenever I’m on my console everyone else in the household is experiencing buffer issues hence why I went ahead and added this option

Re: WiFi Enhancer

StephenEdwards1 — Thu, 17 Apr 2025 19:38:13 GMT

I have the exact same problem.

I have reinstalled the ee app

Factory reset the hub

Tried all the ideas of how to sort it

Ran the wifi enhancer setup countless times over the course of a week

I sometimes get told what my ping is

Occasionally get what my ping is reduced to

And once told my ping was boosted but then there was nowhere further to go in the app only backwards.

It seems to be another fundamental flaw in the EE app.

Re: WiFi Enhancer

StephenEdwards1 — Thu, 17 Apr 2025 19:48:20 GMT

This is happening to me and others and I have not been able to find a solution

Re: WiFi Enhancer

JimM11 — Thu, 17 Apr 2025 21:16:43 GMT

@StephenEdwards1 @Jay_Konan18 Setting QOS on a competent router is not the easiest, and is NOT a trial/error see how it goes situation, a badly configured router is about the WORST situation and with no control DO NOT let EE fool you into it...

Re: WiFi Enhancer

Jay_Konan18 — Fri, 18 Apr 2025 02:05:15 GMT

Aw man that sucks that’s exactly what I did and nothing seemed to work. And exactly what’s described by you is what I am experiencing now. I figured it’s a flaw within the app along with not getting speed tests done in the app

Re: WiFi Enhancer

Jay_Konan18 — Fri, 18 Apr 2025 02:05:38 GMT

Yes and I am glad I am not the only one experiencing this issue

Re: WiFi Enhancer

Jay_Konan18 — Fri, 18 Apr 2025 02:06:45 GMT

So your say ting that the Smart hub plus is badly configured which leads to this problem? I don’t think I’d even be able to access the QOS on the hub

Re: WiFi Enhancer

JimM11 — Fri, 18 Apr 2025 05:59:52 GMT

@Jay_Konan18 You cannot, that is what the Enhancer software is trying to do as a feature, the router is way locked down to stop it being messed with.

Re: WiFi Enhancer

Jay_Konan18 — Fri, 25 Apr 2025 17:27:45 GMT

If they locked down the router then why advertise this WiFi enhancer which is an extra £2 a month as an add on and won’t even let you activate it then it fails at stage 3 and drops out your whole internet connection when the whole purpose of it is to help prevent other people hogging up the WiFi so others can have a seamless experience This makes absolutely no sense and if that’s the case that’s false advertising in my opinion.

Re: WiFi Enhancer

JimM11 — Fri, 25 Apr 2025 18:35:01 GMT

@Jay_Konan18 Take it that you are no further forward with getting the issue sorted?

Re: WiFi Enhancer

Baden1 — Tue, 13 May 2025 21:34:14 GMT

I just got EE broadband and the WiFi enhancer yesterday and am having exactly the same issue. Do EE staff monitor these threads? as it would be great to have some feedback on this before I cancel the option.

Re: WiFi Enhancer

XRaySpeX — Tue, 13 May 2025 21:42:02 GMT

@Baden1 : No, only to moderate to Community guidelines. This is not CS. This user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: WiFi Enhancer

DraigSW1 — Tue, 13 May 2025 21:52:16 GMT

Hello,

I got it to work.

I moved from BT to EE and had WiFi enhancer added to my account.

I got the WiFi 6 router smart plus.

I had two to three attempts. Then it worked. I’m on latest version of iOS. I fully closed the app, then reopen it and that seems to fix it. So if you’re on android, try closing your app - like force close and then reopen it?

If you can’t do it when everyone’s awake try doing when your household are asleep like 11pm-12am-1am.

I did re do a week later but at night and it was more responsive.

The ping optimiser sometimes say to me when it’s doing its thing that I will lose connection. Try to sit next to your router or be close to it, that’s how I got it to be good too.

im not a fan of EE app, I hope they improve. BT app was like stable, when accessing anything on the app to do with WiFi enhancer it’s as if the router is in a remote location. If I look at list of devices on my home network, check one out and return to the list it has load it up again, bt app never did that.

After getting it working with ping optimiser, geo filter and game booster/boosting - in battlefield and call of duty (it does seem to improve my connection, with my old bt and before virgin media hub I would die around corner or be like I’m using a water gun) I got two family members who separately love 4k streaming when I’m gaming. And it’s definitely help keep their activities from not affecting mine.

I would try closing your app, re open it and then try again. If no luck, do it when your household it slightly quiet or asleep. I hope it works.

Re: WiFi Enhancer

StephenEdwards1 — Wed, 14 May 2025 00:21:15 GMT

I've been told by the engineer and the phoneline people wifi enhancer only works with fibre to the premises and I only have Fibre to the cabinet

Re: WiFi Enhancer

bobpullen — Wed, 14 May 2025 08:24:08 GMT

@StephenEdwards1 - not sure why you've been told that because it's not true as far as I know 🤔

Re: WiFi Enhancer

JimM11 — Wed, 14 May 2025 08:38:58 GMT

@StephenEdwards1 Completely agree with @bobpullen on that one, will certainly work way better on a fttp connection with more headroom to adjust the bandwidth, it is way unfortunate relying on an app to take care off such a delicate function of the Router, but it is what it is....

Re: WiFi Enhancer

bobpullen — Wed, 14 May 2025 09:18:56 GMT

@JimM11 - I imagine the core benefit of the product would actually be better realised on a lower speed product, where there's more opportunity for things to get congested (which is where the opportunity for prioritisation/QoS should shine).

Re: WiFi Enhancer

JimM11 — Wed, 14 May 2025 09:43:11 GMT

@bobpullen 100% agree with you on that, but have seen so many badly QoS routers set up and complete starvation of all others, then complaints abound, can be just a fine balance to get it all right. FTTC on an 80/20 split, go for it certainly well worth the effort.