topic Re: Don't switch from BT to EE in Broadband & Landline

Don't switch from BT to EE

Etholl20 — Fri, 16 May 2025 18:05:45 GMT

Just over 7 days ago I was conned into moving in group from BT to EE, I was told the technology was better than BT but since I moved my broadband has cut out multiple times, sometimes for over an hour, I work from home so this is a sh*te service. It has come to the point where we have cancelled the connection within the 14 days and are going with another provider. I am not one to normally post reviews unless they are positive but I felt it necessary to warn prospective customers what they are getting themselves into.

Re: Don't switch from BT to EE

Chris_B — Fri, 16 May 2025 18:09:11 GMT

@Etholl20 And many customers don’t have any issues. Did you at all report this back to EE to try and get it resolved? Any who it’s a bit late now as you’ve used the cooling of period to swap providers without trying to sort this it would seem.

Re: Don't switch from BT to EE

JimM11 — Fri, 16 May 2025 18:44:00 GMT

@Etholl20 Where you out off contract with BT when you where asked to go to EE as the provider?

Re: Don't switch from BT to EE

Etholl20 — Fri, 16 May 2025 19:25:16 GMT

I did give them numerous chances, I was on the phone 4 or 5 times and in the end they couldn't help, don't get me wrong I am an EE customer with my mobile and have been for 24 years and the service team are great, I don't have a problem with the company, just the technology they use.

Re: Don't switch from BT to EE

Etholl20 — Fri, 16 May 2025 19:33:33 GMT

I was out of contract, and the package I was offered was cheaper than BT, I was happy with what we got with BT but the promise of saving money was the incentive, the Agent I spoke to said the Modem and WiFi booster were newer and better than BT's so I went with it. I was disappointed that the 1.6GB speeds are only available for new customers.

Re: Don't switch from BT to EE

JimM11 — Fri, 16 May 2025 20:06:04 GMT

@Etholl20 Just put all the BT equipment back on, EE and BT service is the same!

Re: Don't switch from BT to EE

Etholl20 — Fri, 16 May 2025 20:08:43 GMT

I would do but, I had to send it all back to BT when I was moved to EE

Re: Don't switch from BT to EE

JimM11 — Fri, 16 May 2025 20:53:29 GMT

@Etholl20 You had 60 day's to return any or all equipment that was asked for! Take a look at the link below and say what you have from the pictures. From your original post you are off to pastures new so just forget about the request for information!

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

Re: Don't switch from BT to EE

davidoff3 — Tue, 12 Aug 2025 08:32:42 GMT

They conned me into changing and told me that I would still get free roaming. I'm surprised that there hasn't been an enquiry about this massive scam.

I'm going to speak to Ofcom about the matter.

Re: Don't switch from BT to EE

TraderTravel — Tue, 12 Aug 2025 08:53:33 GMT

@Etholl20 What package are you on? What Hub has been issued to you?

Re: Don't switch from BT to EE

Chris_B — Tue, 12 Aug 2025 12:27:43 GMT

@davidoff3 Broadband has nothing to do with roaming. It’s a mobile phone service and you only get it if you select a tariff that has it included. Sounds like you didn’t.

Re: Don't switch from BT to EE

XRaySpeX — Tue, 12 Aug 2025 12:35:45 GMT

@davidoff3 : You don't get roaming with Home BB. How can you? The BB is supplied to your fixed home location. You can't take it elsewhere.

Re: Don't switch from BT to EE

davidoff3 — Tue, 12 Aug 2025 13:11:32 GMT

They also have a mobile phone service and they conned me into moving from BT to EE with the promise that my free roaming would continue. You obviously either work for them or you're a troll.

Re: Don't switch from BT to EE

davidoff3 — Tue, 12 Aug 2025 13:13:01 GMT

They also have a mobile phone service and they conned me into moving from BT to EE with the promise that my free roaming would continue. You obviously either work for them or you're a troll.

Re: Don't switch from BT to EE

XRaySpeX — Tue, 12 Aug 2025 13:20:22 GMT

@davidoff3 wrote:
They also have a mobile phone service.

Indeed EE does & it involves roaming. However you leached into a thread in the Home BB forum where roaming is impossible.

Obviously I am neither!