topic Additional box in Broadband & Landline

Additional box

Karina80 — Thu, 15 May 2025 19:03:22 GMT

Hi am not getting good signal in my bedroom I need and additional box

Re: Additional box

XRaySpeX — Thu, 15 May 2025 19:14:34 GMT

Which EE router do you have? If it is the EE Smart Hub Plus, call CS & request 1 as per EE Smart WiFi and Smart WiFi Plus T&Cs

5. If you’ve set up your Smart Hub and your Smart WiFi device in your home and you don’t
have a reliable WiFi connection in every room, we’ll run some diagnostic tests and if
eligible we’ll send you another device. If you’re still unable to get a reliable WiFi
connection in every room, we’ll send you a third (and final) device.
6. The second and third device sent to you may be subject to a delivery charge.

Re: Additional box

JimM11 — Thu, 15 May 2025 19:16:45 GMT

@Karina80 Depending on what service you have from EE, then you may be entitled to one, if not they will certainly sell you the addon that will be required, you just need to call them, or do it online. CS contact details below in the link.