topic Re: EE Home Phone message "no link to the hub" in Broadband & Landline

EE Home Phone message "no link to the hub"

gez-jam — Thu, 15 May 2025 15:52:49 GMT

I have two Home Phone devises which should connect to the hub using the home router's WiFi . Only one of these instruments is connecting the other has an error message "no link to the hub" and does not list a means of registering the phone. How do i do this?

When i tried to use this phone both phones had this problem but the first one i registered works ok, but not the second.

I have spent at least 2 hours trying to find this issue on EE's help system but have found nothing relevent.

Re: EE Home Phone message "no link to the hub"

JimM11 — Thu, 15 May 2025 16:29:56 GMT

@gez-jam What are the make off the phones you are talking about, have you watched the video on device connection, also the help for connecting phones?

How to set up your Digital Home Phone - The EE Community

Re: EE Home Phone message "no link to the hub"

Colesey — Thu, 15 May 2025 17:48:56 GMT

We sometimes get this issue. Resolve it by physically switching off the affected handset and switching back on. But I’m assuming you’ve already tried this.

Re: EE Home Phone message "no link to the hub"

JimM11 — Thu, 15 May 2025 18:03:22 GMT

@gez-jam Also be aware that the phone's do not use the wi-fi off the router in any way, as they operate on the dect frequency, and sometimes has been reported that the rechargeable batteries when weak cause sync issues, but that mainly happens when call ringing kicks the hand sets out!

Re: EE Home Phone message "no link to the hub"

Riscosman — Thu, 27 Nov 2025 18:40:05 GMT

I used the bot help to connect to a caller after testing the line. The Registration process of the second handset requires this: (Software update automatically downloads on set 1); MENU- right click x2 from Call Features to Settings - SELECT- scroll down x9 from Sounds to Reset. Then the reset is self- explanatory.