topic Been charged for my old broadband and for my new one in Broadband & Landline https://community.ee.co.uk/t5/Broadband-Landline/Been-charged-for-my-old-broadband-and-for-my-new-one/m-p/1533621#M120351 <P>I have been charged for my old broadband and my new broadband so it looks like my old broadband has not been cancelled&nbsp;</P> Thu, 15 May 2025 00:17:44 GMT Louloujones78 2025-05-15T00:17:44Z Been charged for my old broadband and for my new one https://community.ee.co.uk/t5/Broadband-Landline/Been-charged-for-my-old-broadband-and-for-my-new-one/m-p/1533621#M120351 <P>I have been charged for my old broadband and my new broadband so it looks like my old broadband has not been cancelled&nbsp;</P> Thu, 15 May 2025 00:17:44 GMT https://community.ee.co.uk/t5/Broadband-Landline/Been-charged-for-my-old-broadband-and-for-my-new-one/m-p/1533621#M120351 Louloujones78 2025-05-15T00:17:44Z Re: Been charged for my old broadband and for my new one https://community.ee.co.uk/t5/Broadband-Landline/Been-charged-for-my-old-broadband-and-for-my-new-one/m-p/1533629#M120352 <P>Who is your old BB with? How did you migrate or upgrade your BB?</P> Thu, 15 May 2025 03:31:19 GMT https://community.ee.co.uk/t5/Broadband-Landline/Been-charged-for-my-old-broadband-and-for-my-new-one/m-p/1533629#M120352 XRaySpeX 2025-05-15T03:31:19Z Re: Been charged for my old broadband and for my new one https://community.ee.co.uk/t5/Broadband-Landline/Been-charged-for-my-old-broadband-and-for-my-new-one/m-p/1533642#M120354 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1802034">@Louloujones78</a>&nbsp;Depending on when the billing cycles are/where it can happen, but the important part is that BOTH the parties involved are aware and also that you know for certain one has informed the other, final bills are produced, over payments are returned but it all takes time, normally 6-8 weeks period....</P> Thu, 15 May 2025 06:50:36 GMT https://community.ee.co.uk/t5/Broadband-Landline/Been-charged-for-my-old-broadband-and-for-my-new-one/m-p/1533642#M120354 JimM11 2025-05-15T06:50:36Z Re: Been charged for my old broadband and for my new one https://community.ee.co.uk/t5/Broadband-Landline/Been-charged-for-my-old-broadband-and-for-my-new-one/m-p/1533830#M120371 <BLOCKQUOTE><HR /><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4314848">@JimM11</a>&nbsp;wrote:<BR /> <P>but the important part is that BOTH the parties involved are <STRONG>aware</STRONG> and also that you know for <STRONG>certain one has informed the othe</STRONG>r</P> <HR /></BLOCKQUOTE> <P>You've got no basis for saying that. You just don't know!</P> Thu, 15 May 2025 16:12:41 GMT https://community.ee.co.uk/t5/Broadband-Landline/Been-charged-for-my-old-broadband-and-for-my-new-one/m-p/1533830#M120371 XRaySpeX 2025-05-15T16:12:41Z Re: Been charged for my old broadband and for my new one https://community.ee.co.uk/t5/Broadband-Landline/Been-charged-for-my-old-broadband-and-for-my-new-one/m-p/1533836#M120372 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2818">@XRaySpeX</a>&nbsp;That is what the welcome and sorry e-mails are all about!</P> Thu, 15 May 2025 16:18:49 GMT https://community.ee.co.uk/t5/Broadband-Landline/Been-charged-for-my-old-broadband-and-for-my-new-one/m-p/1533836#M120372 JimM11 2025-05-15T16:18:49Z Re: Been charged for my old broadband and for my new one https://community.ee.co.uk/t5/Broadband-Landline/Been-charged-for-my-old-broadband-and-for-my-new-one/m-p/1533872#M120378 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4314848">@JimM11</a>&nbsp;: Which emails? Where has OP said they got any?</P> Thu, 15 May 2025 18:44:57 GMT https://community.ee.co.uk/t5/Broadband-Landline/Been-charged-for-my-old-broadband-and-for-my-new-one/m-p/1533872#M120378 XRaySpeX 2025-05-15T18:44:57Z