topic Re: Problem receiving emails in Broadband & Landline

Problem receiving emails

Nikonitis — Wed, 14 May 2025 11:30:30 GMT

I have been with BT for many many years. Recently EE took over all BT accounts. This has largely been ok. Recently a forum of which I am a member, has said that emails sent to me by them are bouncing back. I am clueless as to why as I haven't changed anything. Any advice as to what may have changed at this end would be helpful. Other similar forums with which I communicate still function without issue.

Re: Problem receiving emails

XRaySpeX — Wed, 14 May 2025 11:47:05 GMT

Who is your email provider? If 1 sender out of many is having trouble sending you emails you need to take it up with your email provider.

Re: Problem receiving emails

Nikonitis — Wed, 14 May 2025 16:15:16 GMT

As idiotic as it sounds, I thought EE, as the provider of telephone and broadband, managed it.. It didn't occur to me that BT still managed our email. I shall contact them. Thanks very much for the nudge!!

Re: Problem receiving emails

XRaySpeX — Wed, 14 May 2025 16:30:48 GMT

Yes, if your email provider was BT, it'll still be BT. EE won't have taken it over as they offer no email service.