topic WiFi Calling drop outs in Broadband & Landline

WiFi Calling drop outs

RobinWad — Wed, 14 May 2025 08:18:59 GMT

I changed from a BT to an EE Smart Hub (SH40J) a few months ago and ever since then I have suffered drop outs while using wifi calling.

Mobile signal in my area is poor and I rely on wifi calling but it has become almost unusable. I have no issues while on the old BT Hub. Mobile provider and device are unchanged.

Are there any suggestions as to how to resolve this?

Re: WiFi Calling drop outs

JimM11 — Wed, 14 May 2025 08:48:40 GMT

@RobinWad Yes, if you only have the EE Router and NO Extenders, just stay put when the phone is locked onto the Router, will hold the Wi-Fi calling signal way better, give it a try and see. Same applies if you have locked onto one off the Extenders....

Re: WiFi Calling drop outs

Debbie_G — Wed, 14 May 2025 11:03:50 GMT

Hi @RobinWad.

Welcome to the community.

Have you tried forgetting your Wi-Fi connection and setting this back up to see if this helps?

I'd recommend getting in touch with our Broadband Guides if you're still experiencing issues, so this can be investigated further.

Debbie