topic Re: Double billing for one product in Broadband & Landline

Double billing for one product

TishEvo — Tue, 13 May 2025 20:38:11 GMT

I've just found out I'm paying for bt broadband via ee at 34 pounds a month but also 30 pounds a month for ee broadband for many months! What the actual f is going on?

Re: Double billing for one product

TishEvo — Tue, 13 May 2025 20:40:06 GMT

as you can see two payments. I got my bt account via ee so surely they should not be charging me too?

What do I do?

Re: Double billing for one product

XRaySpeX — Tue, 13 May 2025 21:00:08 GMT

You're not paying for BT BB via EE; you're paying it direct to BT. Similarly your BT a/c is not via EE.

Those are Schedule payments of your DDs with the value of your last payments. It does not mean you will necessarily pay them next time. All it means is that BT haven't yet cancelled your DD but that doesn't mean they'll continue to take it.

Did you move your BB from BT to EE using your BT a/c?

Re: Double billing for one product

JimM11 — Tue, 13 May 2025 22:28:43 GMT

@TishEvo On your EE activation date, and more likely the date on the First EE bill you have, then that is the starting date for the Broadband Changeover, and BT Final bill produced, do you have any other product with BT for billing? If there is an error and BT are still billing you for Broadband then there is a time limit to catch it all and get the refund paid...