Broadband Blocking Remote Sever Access

Buteobuteo — Tue, 13 May 2025 11:26:55 GMT

Hi all,

I am having issues with my broadband cutting my connection to my work's secure access server. I have checked with my IT department and swapped laptops and it's incredibly clear the issue is my home WiFi/broadband - nothing else. After a few hours (sometimes only 20 minutes or so) I get booted off the secure access service - we use Citrix. I have no issues anywhere else I log on remotely - only at home. Any help greatly appreciated as it's getting very frustrating having to reboot my computer every time I'm kicked off it!

Re: Broadband Blocking Remote Sever Access

Leanne_T — Wed, 14 May 2025 09:47:34 GMT

Morning @Buteobuteo

Thanks for coming to the community.

Do you loose connection on any other device at the same time? Does this happen at certain times of the day, or is this every time you connect?

Also, does the router lights change when the server disconnects?

Speak to you soon.

Leanne.

topic Broadband Blocking Remote Sever Access in Broadband & Landline

Broadband Blocking Remote Sever Access

Re: Broadband Blocking Remote Sever Access