topic Re: EE smart wifi disc won't connect to EE 5G smart hub in Broadband & Landline

EE smart wifi disc won't connect to EE 5G smart hub

sammyjoepolo — Fri, 27 Oct 2023 12:00:24 GMT

Hi, We've just received a EE 5G smart hub and EE smart wifi disc. I've set the smart hub up with ease, however the wifi disc just has a solid red light. I've tried connecting via ethernet and WPS and have also tried the factory reset but to no avail. Any ideas please?!

Re: EE smart wifi disc won't connect to EE 5G smart hub

XRaySpeX — Fri, 27 Oct 2023 12:15:45 GMT

You need to have an EE Smart Router, a fixed BB router, for the EE Smart WiFi Disc to function.

Re: EE smart wifi disc won't connect to EE 5G smart hub

sammyjoepolo — Fri, 27 Oct 2023 12:17:59 GMT

The 5G smart hub is a smart router?

Re: EE smart wifi disc won't connect to EE 5G smart hub

XRaySpeX — Fri, 27 Oct 2023 12:25:52 GMT

But not with Capital letters. It's the title of a particular router. Also it's called a "Hub" not a "Router".

Re: EE smart wifi disc won't connect to EE 5G smart hub

sammyjoepolo — Fri, 27 Oct 2023 12:45:02 GMT

Apologies, I'm not sure I understand your previous message. We have a 5G smart hub for our broadband as we're remote so it runs on a nanochip. I'm confused why the smart WiFi disc won't connect - are you saying they aren't compatible?

Re: EE smart wifi disc won't connect to EE 5G smart hub

XRaySpeX — Fri, 27 Oct 2023 13:05:49 GMT

That's what I'm saying! The EE Smart WiFi Disc is only compatible with a particular model of router, the EE Smart Router. See EE Smart WiFi Disc :

NOTE - You need to have an EE Smart Router for this product to function.

Re: EE smart wifi disc won't connect to EE 5G smart hub

kskillin — Tue, 13 May 2025 09:09:30 GMT

Exactly the same issue driving me crazy running around trying to connect cameras n printer and doorbell

Re: EE smart wifi disc won't connect to EE 5G smart hub

Peter_W — Tue, 13 May 2025 11:09:28 GMT

Hi @kskillin!
Welcome to the Community 😊

Like @XRaySpeX mentioned here, the 5G Hubs aren't designed to work with the Smart WiFi extenders; these are intended to work with fixed connections instead.

Peter

Re: EE smart wifi disc won't connect to EE 5G smart hub

kskillin — Tue, 13 May 2025 11:11:16 GMT

They say this smart hub isn't 5g hub it's the upgraded smart hub ??

Sent from Yahoo Mail for iPhone

Re: EE smart wifi disc won't connect to EE 5G smart hub

Peter_W — Tue, 13 May 2025 11:18:49 GMT

@kskillin The thread you've jumped on here is around 5G Hubs, which are separate to how our fixed broadband hubs work.

Which model is it you have?
Feel free to pop up a pic if you're not sure 😊

Peter

Re: EE smart wifi disc won't connect to EE 5G smart hub

JimM11 — Tue, 13 May 2025 11:27:50 GMT

@kskillin Or take a look at the link below.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

Re: EE smart wifi disc won't connect to EE 5G smart hub

XRaySpeX — Tue, 13 May 2025 12:51:23 GMT

@kskillin : The black EE Smart Hub isn't the same as the white EE Smart Router which the round EE Smart WiFi Disc is meant to go with.