topic Re: Account number in Broadband & Landline

Account number

Mha488 — Tue, 28 Jan 2025 22:58:25 GMT

Do not have my broadband account number

Re: Account number

XRaySpeX — Tue, 28 Jan 2025 23:01:35 GMT

What do you want it for? What EE router do you have (read its label or post a pix)?

Have you looked in your emails from EE? The 1 entitled "Thanks for choosing EE"?

Re: Account number

Waterlip — Mon, 21 Apr 2025 11:36:02 GMT

I cannot find out my broadband account number. I have never received an email that shows my account number.

Re: Account number

XRaySpeX — Mon, 21 Apr 2025 11:39:37 GMT

@Waterlip : Then you'll need to phone CS for it.

Re: Account number

Ray-Carol — Sun, 11 May 2025 16:07:37 GMT

Same here. When I went onto fibre I stopped being able to access my bills. When I try to register the broadband it states my details don't match their records. It doesn't say what is wrong. I've rung EE several times but they don't seem to be able to sort it.

Re: Account number

Ali_A — Mon, 12 May 2025 12:28:05 GMT

Hi @Ray-Carol ,

When you call Customer Service they should be able to give you your account number, as well as check all the details (name, address DOB etc) match exactly, and update records if needed.

However, if this is not being accepted when trying to set up your online account, they will be able to raise a request to reset your online access so you can re-register.

Ali