topic Re: Can I switch back to BT. in Broadband & Landline

Can I switch back to BT.

KGLovatt — Mon, 12 Aug 2024 18:03:47 GMT

About a month ago I contacted BT to ask about a second BT TV box on my account, that’s all I wanted, TV in a second room

I was told that I had to move my contract to EE and have all new equipment, and that’s when my nightmares began, the EE hasn’t been up to BT standard since day 1 and I’m losing the will to mess with it any longer.
Broadband (fibre) can run at 960mbps one minute, and 9.6 the next, making it difficult to work from home; they sent me a EE TV minibox, which is not what I wanted - it doesn’t give me all of the free to air channels - I wanted another BT Pro box (or if that isn’t possible then just say no); and the move has broken my IP TV channels - sound goes wildly out of sync and back again - even on wired connections.

Today was the last straw, trying to transfer a 2gb file across the network was running at 1mb, internally inside the house, with both computers wired direct to the EE hub.

I’ve called EE a few times and to be fair I’ve spoken to some knowledgable people who can get me working for a while, but I give up, I don’t want to be with EE any more - the people are great but the service sucks.

has anyone managed to switch back?

Re: Can I switch back to BT.

TuckerUK — Mon, 12 Aug 2024 20:39:35 GMT

If you’re still within your 14 days cooling off period then cancel. If not you are stuck in the contract period sadly.

Re: Can I switch back to BT.

Irenka — Sun, 11 May 2025 11:43:50 GMT

Hi I haven't attempted switching back yet but just as you I am frustrated with EE broadband connection and service. Just like you we were very happy with BT but then my daughter moved back with us and we wanted to add her to our family sim card contract. I phoned BT and I was told that BT has merged with EE and I have to switch to EE as BT will be handling soon only commercial aspects of business. I was bullied to do this switch. 😔 Reluctantly I did and I regret it so much. My broadband connection is dropping all the time. I am fed up with this service and I started asking Google questions if it is possible to switch back to BT. That's when I saw your post. Have you switched back and was it very punishing financially?

Re: Can I switch back to BT.

Michael_D — Sun, 11 May 2025 14:13:29 GMT

Hi @Irenka

Welcome to the community.

I can understand your frustration at dropped connections.

Have you spoken with our broadband tech guides at all? They'll be able to look into the connection and see if they can improve it for you.

Michael

Re: Can I switch back to BT.

XRaySpeX — Sun, 11 May 2025 14:32:27 GMT

@Irenka : What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: Can I switch back to BT.

Migagbk — Thu, 31 Jul 2025 15:22:41 GMT

No, sadly. EE sucks. I can't even change my provider or else I need to pay 800 pounda leaving fee.