topic Re: WiFi Pro Booster not getting a signal in Broadband & Landline

WiFi Pro Booster not getting a signal

Tinbum73 — Mon, 11 Nov 2024 20:21:31 GMT

I’m stumped with this. According to the EE app (manage, broadband) both my boosters show as ‘getting no signal’, if I click on them, they show as online (confirmed by the aqua light on the boosters) and that devices are connected to them and working.

I’m not sure if this is a bug, or if something is wrong with the setup? I do seem to have lots of issues with speeds slowing dawn over the course of a few days, fixed by a reboot of the main router.

Re: WiFi Pro Booster not getting a signal

JimM11 — Tue, 12 Nov 2024 07:56:42 GMT

@Tinbum73 Have a look on the web interface manager to see if it is showing anything different rather than relying on the app to try and get it correct. http://192.168.1.254

and under advanced settings/advanced wireless, wifi extenders you may see what is going on with them, you will need the password to get access.

Re: WiFi Pro Booster not getting a signal

Tinbum73 — Tue, 12 Nov 2024 17:59:53 GMT

Thank you.

Last night I factory reset one of the boosters, which then showed online, but this morning my other booster which was showing online was showing no signal. Did a factory reset of that one, it now shows strong signal but the other one has now reverted to showing no signal.

I’ve looked at the browser page and both show connected, albeit the one that shows no signal in the app has 34 Devices connected and the one that shows online now has 0 devices.

Honestly baffled by the whole thing.

Re: WiFi Pro Booster not getting a signal

JimM11 — Tue, 12 Nov 2024 18:13:46 GMT

@Tinbum73 Welcome to the world of software in general, and EE version is not out to help you solve anything in any quick manner, that's for sure, the quickest and easiest way, is use 1 device, stand about 5' away from the extender, do speed test couple of times, little bit of time between so you get the average. Switch the extender off, stay exactly were you are for the speed test and re run, if you have a connection to the router when off at that point, speed should drop dramatically because of the distance and no extender to help push the signal to the router....

What is connected to where is open to debate, do NOT use EE mesh so cannot comment on it's ability or how good the operation is, but will say experienced user posting's have all been good, especially wired backhaul to the router, wireless and mesh total connections are way open to how the operation is. There is a learning and bedding in of the mesh, have no idea timescale wise what/how it learns etc, but you do have to take it into consideration.

Only software that i can tell you off is wifi analyzer by matt hafner, it is PC or IOS, no android, but it is good at showing the primary device, ie my laptop, where it has latched onto MAC wise, so i do know exactly were it is connected to. Free version is fully functional, with its i think one day per month everything then clamped down for the remainder before opening up again. You may have your own that helps.

Re: WiFi Pro Booster not getting a signal

JimM11 — Tue, 12 Nov 2024 18:37:41 GMT

@Tinbum73 Will look at your posted pictures when they get cleared!

Re: WiFi Pro Booster not getting a signal

XRaySpeX — Tue, 12 Nov 2024 19:07:44 GMT

Don't worry, the images were awaiting approval. I have now done so & they should appear soon.

Re: WiFi Pro Booster not getting a signal

JimM11 — Tue, 12 Nov 2024 19:34:47 GMT

@Tinbum73 Can you explain the physical relationship of the Pro router to the 2 extenders, ie like, router is central hidden in the cupboard, behind a huge brick wall, and the 2 extenders are out in the open, along those lines. Mor info the better, mesh can be so so difficult...

Re: WiFi Pro Booster not getting a signal

Tinbum73 — Tue, 12 Nov 2024 19:51:30 GMT

Router is out in the open, not in a cupboard and the boosters themselves are in nearby rooms, also out in the open.

Re: WiFi Pro Booster not getting a signal

JimM11 — Tue, 12 Nov 2024 20:48:27 GMT

@Tinbum73 Is the router central location, and ie the two smart wifi, left right of the router, roughly how far away from each other 20-30 foot, and each like through 1 wall to the router location. Just trying to get a feel for it, example OR installed my sister's EE last week, placed the router on the floor, when i measure various locations signal strength was about 65db, placed the router up at 5' above the floor and signal strength jumped to 40-45db average, dramatic effect on speed and general operation, sister asked me why has it got so good so quick, what did i do, nothing apart from lift it up, you do not want it on the floor was my answer. so whole home is now covered by one single EE router, nothing else is needed wireless wise.

You can also have far to much wifi, but that is easy to spot, because wireless drops off the further you get away from the router, more than 30 foot, and you are looking to extend, but having the extender in the correct place is very important.

Re: WiFi Pro Booster not getting a signal

Tinbum73 — Tue, 12 Nov 2024 21:00:07 GMT

I’ve always needed boosters, for some reason the WiFi just doesn’t travel far in this house. I get good connections and speeds, it’s this odd thing with the boosters showing a status that doesn’t reflect what it’s actually doing!

Re: WiFi Pro Booster not getting a signal

JimM11 — Tue, 12 Nov 2024 21:10:43 GMT

@Tinbum73 If it's all working and you think it's all good, then if/when the software gets sorted to reflect actually what is going on, i know this is hard, but do not worry. There is another post if you can or when i get time will look for it, but the OP took the extender, connected it up to the router by the ethernet, left it all for a day or so, switched it off and everything just all burst into life, but cannot remember the actual issue, think it was kind of app orientated but not sure. There are not many wifi 7 extenders posted so you would find it easy on a search, just a couple of weeks ago.

Re: WiFi Pro Booster not getting a signal

JaimePB75 — Mon, 25 Nov 2024 18:19:53 GMT

Hi,

Did you manage to fix the issue? I have received today a new Wifi 7 extender but it shows the same "No signal" message, and no device is connected to it. I have already reseted it, no diference.

Thanks,

Jaime

Re: WiFi Pro Booster not getting a signal

JimM11 — Mon, 25 Nov 2024 18:24:00 GMT

@JaimePB75 Have you followed any of the posting advice?

Re: WiFi Pro Booster not getting a signal

Tinbum73 — Mon, 25 Nov 2024 18:33:16 GMT

Thank you. The whole thing is turning into a nightmare, Saturday, getting fed up of loads of issues, I factory reset all the WiFi hubs and router. Everything played ball, up until a hr ago, with things randomly disconnecting, despite showing as connected.

Waiting on a call from EE

Re: WiFi Pro Booster not getting a signal

JaimePB75 — Mon, 25 Nov 2024 18:33:45 GMT

If you mean connecting the extender to the router through ethernet, no, I did not, as the cable is behind a furniture and it took me a while to put it through.

However, the extender is paired, and I can plug a laptop connected to the extender by ethernet, and I have internet, so it is actually connected to the router.

On the router dashboard, I see the extender, but the connection type is “N/A”, whilst in the other extender shows as 6 Ghz. So, it looks like is not broadcasting any wifi network, although it is connected to one.

Re: WiFi Pro Booster not getting a signal

JaimePB75 — Mon, 25 Nov 2024 18:34:56 GMT

BTW, the new extender has a newer firmware version, that is the one with problems.

Re: WiFi Pro Booster not getting a signal

Tinbum73 — Mon, 25 Nov 2024 19:06:45 GMT

Interesting, meanwhile ee are going to send me another booster, not that I need it, but they want try it!

Re: WiFi Pro Booster not getting a signal

Atlantys99 — Fri, 03 Jan 2025 11:59:03 GMT

i'm getting exactly the same scenario. I've got three Wi-Fi pro extenders and only one of the three is showing as having a strong signal. The other two are showing as having no signal but actually have a number of connected devices.

the only time the status changes from no signal is if I move the extender too close to the router and then the status changes to "too close"

I think I'm close to giving up trying to get the app to show strong signal on all Wi-Fi extenders, instead I just need to focus on making sure that I'm getting a good service in all rooms. that might take some time

Re: WiFi Pro Booster not getting a signal

JaimePB75 — Fri, 03 Jan 2025 12:07:55 GMT

In my case no device can connect to those extender with no signal on wifi, but they work if connected with a cable. Once connected, they are able to go on internet, but not showing on the local network. I wonder if this is caused by me modifying the SSID.

Re: WiFi Pro Booster not getting a signal

Scottydog84 — Tue, 04 Feb 2025 22:01:23 GMT

One of mine is doing the same thing. Was having problems with it initially so moved it and once I found the right area in my house(upstairs on top of the wardrobe) it’s been showing strong signal for weeks but all of a sudden it’s started saying no signal yet a number of devices are connected to it and the light is aqua. Did you manage to sort yours? It’s so annoying.