topic Re: Rubbish broadband in Broadband & Landline

Rubbish broadband

Ronbles — Thu, 01 May 2025 11:39:54 GMT

Anybody else had issues with broadband after switching from BT to EE. I was with BT for years no issues. In the last 2 months I’ve spent more time on the phone to EE than working so frustrating. Any advice how to get out of this nightmare would be greatly appreciated.

Re: Rubbish broadband

Mustrum — Thu, 01 May 2025 11:50:13 GMT

@Ronbles it would help to know what issues you are having?

Which broadband service do you have - speed/name, and which router and if you also have extenders?

Re: Rubbish broadband

Ronbles — Thu, 01 May 2025 12:16:09 GMT

I am on the essentials broadband which look like it is the best for download speeds. Issues I am having are with the WiFi connectivity and intermittent connection. I have 3 boosters & my son cannot play Xbox unless he’s hard wired to the router. My connection for work just keeps disconnecting. I am rebooting the router multiple times a day. Had 2 engineer visits both said it was fine but it’s far from fine. I have an open reach tech due next week but I’m currently hot spotting off my mobile which is no better as the WiFi keeps dropping off my phone. Very frustrating and I feel like nobody at EE believes me.

Re: Rubbish broadband

XRaySpeX — Thu, 01 May 2025 13:49:37 GMT

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: Rubbish broadband

Seanquinlan458 — Sat, 10 May 2025 14:02:56 GMT

BT changed me over to ee on the last contract and it it the worst broadband service I have had for years keeps dropping out WiFi booster keeps dropping out having to keep resetting to stream iPlayer I would not recommend the service to my worse enemy it is Sh*te

Re: Rubbish broadband

Christopher_G — Sun, 11 May 2025 07:47:43 GMT

Hi @Seanquinlan458

Welcome to the community.

Have you tried the troubleshooting steps on this Fix An EE Broadband Connection Problem help page? If you're still having problems after that, it's worth speaking to our technical support team. If they're not able to help fix it over the phone, they'll be able to book an engineer to come out and take a look.

Chris