topic Re: Direct debit. in Broadband & Landline

Direct debit.

marktomlinson44 — Thu, 08 May 2025 17:26:04 GMT

Join EE IN JANIARY FROM BT, MISTAKE!

no trouble with BT DD FOR YEARS and now every month Ee have failed to collect even though I went to the EE to set it up.

Now abroad and struggling to paid due to web site saying not available all the time.

i see they have already charged me overdue payment as they aren’t taking any blame by the looks of things.

what’s the best way to pay when you aren’t in Europe?

Re: Direct debit.

JimM11 — Thu, 08 May 2025 17:41:32 GMT

@marktomlinson44

Ways to pay your bill | Billing Help | EE

Contacting us from abroad | Roaming | EE

Re: Direct debit.

Katie_B — Thu, 08 May 2025 17:38:14 GMT

Hello @marktomlinson44.

Thanks for coming here.

I am sorry to hear your direct debit has not been taken and this has resulted in a late payment fee.

Did our customer care team advise why this was not successful?

Have you been able to speak with your bank?

Katie

Re: Direct debit.

XRaySpeX — Thu, 08 May 2025 19:15:01 GMT

Pay by internet or telephone banking
To pay your bill by internet or telephone banking, you'll need:
- EE bank account: 31012304
- EE sort code: 40-02-50
- Payment reference: your EE account number
Please allow at least five working days for your payment to reach us.

To make a payment from non-UK bank, you'll need:
- Swift code: MIDLGB2110C
- IBAN: GB95MIDL40025031012304
- Reference: your EE account number

2. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Direct debit.

marktomlinson44 — Fri, 09 May 2025 06:27:50 GMT

Hi Kate,

I’ve only had an e Mail to say I own £60 followed by threats of extra
charges and cutting my internet access off which has been quiet stressful
and a bit upsetting.

I was with BT until January and never had an DD issues. THe wife and myself
went in to the EE in Grimsby January and some how got convinced it was a
better deal to go to EE. ABSOLUTELY ful of regrets since doing this because
the DD has had issues ever since including one disconnection and a
compensation payments.
In early April we went in the EE Shop in Grimsby to sort the DD out in
person to make sure everything was okay which it was. Come end of March and
the DD AT EE ISNT ACTIONED AGAIN follow by a letter full of threatening
actions.

I’m in Mexico at present and it’s very difficult to sort this out until I
return home in a few weeks.

Would really appreciate if you sort some out for me until I return back to
the UK BECAUSE I can’t afford to have the internet disconnected.

Many thanks for your help.

**** *********

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Direct debit.

Leanne_T — Fri, 09 May 2025 07:15:13 GMT

Hi there @marktomlinson44

Thanks for coming back to us.

I understand how stressful this would be for you when abroad and I am very sorry we have no account access on the community to help get this sorted for you.

If you could get in touch by calling +44 (0)7953 966 150, our broadband guides will be more than happy to help.

Let us know how you get on.

Leanne.

Re: Direct debit.

marktomlinson44 — Sat, 10 May 2025 03:03:16 GMT

Hi Leanne,

Will this phone number cost from abroad to get in touch with you?

Kind regards

Mark

Re: Direct debit.

XRaySpeX — Sat, 10 May 2025 05:00:26 GMT

Yes, if you don't have a roaming pass on a mobile.

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Direct debit.

marktomlinson44 — Mon, 12 May 2025 00:41:16 GMT

Still struggling to log in to my account!!

Re: Direct debit.

Leanne_T — Mon, 12 May 2025 07:23:10 GMT

Morning @marktomlinson44

Thanks for coming back to us.

Have you been in touch on the number provided since you last posted, to get the account looked into with our mobile guides?

Leanne.

Re: Direct debit.

marktomlinson44 — Tue, 13 May 2025 20:21:20 GMT

Still stuck abroad and with EE failing to action DD AGAIN even after it was set up them from the EE SHOP. WORSE THING I ever did moving from BT TO EE in January for no gain just loads of hessel and payment issues followed by threats of disconnection , late charges, and reconnection charges. Amazingly can’t log in from abroad and have tried many times over the last week so don’t know what’s happening there!

hopefully someone from EE WILL READ THIS and not disconnect me before I get home and find out why they have messed up my DD THREE TIMES now over 4 months. And also get my bill paid.

wish I never moved to EE.

FEELING VRY FRUSTRATED AT PRESENT WITH EE!,

Re: Direct debit.

XRaySpeX — Tue, 13 May 2025 21:04:49 GMT

This user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: Direct debit.

Leanne_T — Wed, 14 May 2025 07:12:54 GMT

Hi @marktomlinson44

Thanks for coming back to us, I am very sorry you have been unable to log into the account and the direct debit has failed.

We have no account access on the community to check the account and make sure the broadband stays active. Please call us as advised on +44 (0)7953 966 150 from any phone, and the team will be happy to help you get this sorted 🙂

Leanne.

topic Re: Direct debit. in Broadband & Landline

Direct debit.

Re: Direct debit.

Re: Direct debit.

Re: Direct debit.

Pay by internet or telephone banking

Re: Direct debit.

Re: Direct debit.

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Re: Direct debit.