topic Re: Migrating from BT to EE in Broadband & Landline

Migrating from BT to EE

McSkirmish — Wed, 07 May 2025 08:49:01 GMT

Good morning, I am Mike,

While speaking with EE mobile on Monday about contract pricing,
I was convinced that I should move my broadband package, which
started while on the phone, after all the form filling etc., I was told
that I didn't have to do anything, all would happen automatically, if
this is fact, why have I received a message on my phone, telling me
how to set up Broadband?

Thank you for reading this and for any replies.
Mike.

Re: Migrating from BT to EE

JimM11 — Wed, 07 May 2025 08:57:27 GMT

@McSkirmish Without knowing all that you have and the ins/outs etc, with EE having the better picture and deciding if so that you need new equipment, then all that follows will be as required.

Re: Migrating from BT to EE

McSkirmish — Wed, 07 May 2025 09:36:45 GMT

Hi Jim, thank you for the swift reply, I previously had to go to,
EE Mobiles, I have also already got EE TV, the only things that
were still on BT, was the Broadband and the Landline, which
is also an Internet phone, the Home Hub, is a Smart Hub 2,
the Broadband is part fibre, I think to the cabinet, then it is
copper to the address.

So, the only migration is the Broadband and the Landline.

MIke.

Re: Migrating from BT to EE

JimM11 — Wed, 07 May 2025 09:49:26 GMT

@McSkirmish And if all that is true, the BT Smarthub2 is man enough and capable to the task in hand, with the possible why does that stupid EE app not work great with the BT hub, thought BT and EE where all the same company, etc etc etc, and if you asked am i getting the newest and greatest from EE, what about all the extenders i have, it is just a complete minefield, spiral down the rabbit hole.... EE are trying to make the transition as painless as possible but it just does not always pan out so!

Edit:- as you are on DV with the BT you need to pay close attention to the swap over of the two routers, the pitfalls that all go with it, if you are 100% happy with the BT equipment then stick with it, Newer is NOT always better... But you do need to inform EE which way you are going, none off this i took it out tried it, it did not work put all the old back and boy i am in a complete pickle now!

Re: Migrating from BT to EE

McSkirmish — Wed, 07 May 2025 10:22:31 GMT

Thank again Jim, I am happy with the BT, I have been with them since the
early 90s, they forced me to go to EE mobiles, The TV has done its own
thing, without any help from me, I have seen EE TV logo on my set-up for
several months now, when I was speaking with somebody at BT a couple
of months ago, we were discussing the EE/BT thing and I was told that it
will all change soon, lots of people don't like the EE name, they prefer the
BT one, maybe older people, anyway I was told that we will be BT again in
the near future.

It could be a way to get a few extra pounds, by changing names, then back
again, I know that my mobile contracts went up twice in quick succession
after I changed.

We will just have to wait and see.

Mike.

Re: Migrating from BT to EE

JimM11 — Wed, 07 May 2025 10:25:39 GMT

@McSkirmish Good luck with it all!👍

Re: Migrating from BT to EE

XRaySpeX — Wed, 07 May 2025 12:57:18 GMT

Everything to do with the move of BB itself from BT to EE will be taken care of but there might still be things for you to do within your home.

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

Re: Migrating from BT to EE

McSkirmish — Wed, 07 May 2025 13:01:47 GMT

Thank you, XraySpex, the phone number might just be handy.

Mike.

Re: Migrating from BT to EE

McSkirmish — Fri, 09 May 2025 05:56:13 GMT

It all happened on its own, no drama, messages on the
mobile as each bit landed and switched on, so far all
is good.

Mike.

Re: Migrating from BT to EE

JimM11 — Fri, 09 May 2025 07:02:15 GMT

@McSkirmish Good that it is all working out and falling into place, you just got to keep the eye on your two direct debit's now, EE take, BT may take one more just due to billing cycles, BT produce the final bill with any credit that is due and pay it back to you after the 30-60 days or whatever it takes, once all that is completed shut down the DD on the BT side....

Forum good source off information and the Help up next to the EE symbol is your next best friend for any serious questions...👍

Re: Migrating from BT to EE

McSkirmish — Fri, 09 May 2025 07:15:48 GMT

I was going to mention the bills, Jim, the man who did all the
advising while I filled in forms, told me that he was including
my mobile contract in with the Broadband, which is free for
three months, but I got a bill from EE for the phones, also a
separate bill for the BB/TV etc., I need to keep an eye for
next moth, though I think that there might be another on the
15th, that is my chosen date, monthly for paying bills, goes
back to when I was working.

Mike.

Re: Migrating from BT to EE

JimM11 — Fri, 09 May 2025 07:23:19 GMT

@McSkirmish That's the way you will find it, 2 separate bills one for each product and the EE way off doing so, billing goes a bit skew whiff for a few cycles and then all settles in to stride.

Lot depends on what you settled with on the mobiles, i did the 1 month rolling contract 2 phones in the package me and the good lady, included everything unlimited, speed limited to 10mb/s and £20 / month all in, no issues apart from the poor EE signal at home, so wi-fi calling was VERY important, but no real issues with the mobile.