topic Re: EE app not logging in! in Broadband & Landline

EE app not logging in!

MummaBear92 — Thu, 08 May 2025 11:03:06 GMT

im not insaine!

go to log in.

asks me to set up pin etc.

complete everything.

then tells me there seems to be a problem!

i cant get into the settings at all.

HELP!!

Re: EE app not logging in!

JimM11 — Thu, 08 May 2025 11:10:26 GMT

@MummaBear92 You may have to call EE CS and have them walk you through it, new security feature off the app, real pain until it all works...

Re: EE app not logging in!

MummaBear92 — Thu, 08 May 2025 11:13:35 GMT

i spoke to CS and their answer was to send out a new router which baffled me a little seeing as its an app issue.

Re: EE app not logging in!

Northerner — Thu, 08 May 2025 11:14:01 GMT

Hi @MummaBear92

What device?

Thanks

Re: EE app not logging in!

JimM11 — Thu, 08 May 2025 11:17:58 GMT

@MummaBear92 Leave you in the capable hands off @Northerner , i am not an app / mobile person whatsoever. Hope he can square it all away with you.👍

Re: EE app not logging in!

MummaBear92 — Thu, 08 May 2025 11:27:19 GMT

Google pixel 9XL

Re: EE app not logging in!

MummaBear92 — Thu, 08 May 2025 11:32:36 GMT

Also tried using my partners iPhone same issue

Re: EE app not logging in!

Christopher_G — Thu, 08 May 2025 13:44:17 GMT

Hi @MummaBear92

Welcome to the community.

Are you able to log into the EE Online desktop site?

Chris

Re: EE app not logging in!

MummaBear92 — Thu, 08 May 2025 13:46:00 GMT

Sort of. I can log in and only see my bill online. Nothing else. When I navigate through the website to look for anything it tells me it can't sign me in

Re: EE app not logging in!

Christopher_G — Thu, 08 May 2025 14:37:12 GMT

OK, thanks for checking, @MummaBear92

I think the best thing to do is speak with our Technical Support team, so they can check everything is set up from our side.

Please come back and let us know how you get on.

Chris