topic Refund in Broadband & Landline

Refund

Patrick8899v8 — Thu, 08 May 2025 11:15:32 GMT

Hi, I changed to EE broadband in July 2024 but my existing “Three” broadband contract ended on February 2025. The EE cold call sales told me EE would refund how much I have paid to “Three “ during this contract period. My “Three “ contract already finished and how can get the refund from EE. Thanks

Re: Refund

Northerner — Thu, 08 May 2025 11:18:23 GMT

Hi @Patrick8899v8

Please read below about switching credit.

https://ee.co.uk/help/broadband/getting-started/early-cancellation-credit

Thanks

Re: Refund

XRaySpeX — Thu, 08 May 2025 12:27:53 GMT

@Patrick8899v8 : The 3 network only does mobile BB. EE does not perform switching from mobile BB to fixed Home BB of the type that EE does. Hence they won't be offering refunding any early termination fees. The EE sales you spoke to about this would naturally assume you wanted to switch between fixed Home BB ISPs as is usual. There was some misunderstanding between you.