topic Broadband router issues. in Broadband & Landline

Broadband router issues.

NeilBaines — Tue, 06 May 2025 07:03:41 GMT

I've had broadband issues since yesterday evening. My router seems to be on a loop: green light will come on for about 10 seconds, then green light will flash for a few seconds, then red light will flash for a few seconds then no light at all before the process repeats itself.

No issues locally when I've searched, I've restarted my router, and also done a hard reset (pin in the hole to reset) but the same issues continue.

Anyone...?

Re: Broadband router issues.

Leanne_T — Wed, 07 May 2025 07:40:25 GMT

Hi there @NeilBaines

Thanks for coming to the community.

If this is still happening for you, please get in touch with our broadband guides and they will get the connection looked into.

Our Contact Us To Request Technical Support for Broadband and Landline page has ways to get in touch.

Leanne.

Re: Broadband router issues.

XRaySpeX — Tue, 06 May 2025 21:16:34 GMT

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?