topic Broadband not working for 9 days and ee being very unhelpful in Broadband & Landline

Broadband not working for 9 days and ee being very unhelpful

Yerlett — Sat, 03 May 2025 09:26:12 GMT

I have had no internet for 9 days and ee not helpful at all they now want me to wait until Friday for open reach to come out and look. I want to raise a complaint but it's so hard to actually talk to a human being. I am so annoyed

Re: Broadband not working for 9 days and ee being very unhelpful

Yerlett — Sat, 03 May 2025 09:49:48 GMT

Everytime I try and talk to someone it's always bots which isn't helpful. Now they saying next available app is Friday next week! That will be 2 weeks without internet no mention of helping me or compensation just find noone willing ti help at ee think I need move provider. Now as customer service with ee is not great.

Re: Broadband not working for 9 days and ee being very unhelpful

Schockwave — Sat, 03 May 2025 10:19:14 GMT

@Yerlett , you can ring customer services by pressing option 2 and you should be able to speak to someone rather than the bots.

You can also fill in the complaints form, which should get you help:

https://ee.co.uk/help/contact-ee/complaint