topic Re: Can’t download my bill or access digital home phone settings in Broadband & Landline

Can’t download my bill or access digital home phone settings

nyoung590 — Sat, 07 Sep 2024 13:17:21 GMT

Every time I try to download my bill, it fails or nothing happens. This has been going on for months.

Likewise when trying to access settings for my digital home phone

Re: Can’t download my bill or access digital home phone settings

JimM11 — Sat, 07 Sep 2024 15:02:17 GMT

@nyoung590 What method are you trying to do both by?

Re: Can’t download my bill or access digital home phone settings

Stuart-P — Sat, 05 Apr 2025 23:07:28 GMT

I have exactly the same issue when viewing the bill section from my mobile - it shows “download bill” which I press but nothing happens anywhere - tried last month and again this month -losing faith in BT since switch to EE as it took 5 months to link my broadband to my mobile app - and 10 calls to get it done. Don’t think I can go through the same finding out why I can’t download a copy of a bill !!! Basic stuff really

Re: Can’t download my bill or access digital home phone settings

Rach_H — Sun, 06 Apr 2025 12:25:52 GMT

Hi @Stuart-P,

Welcome back to the Community!

Are you able to view your bills when you log into your online account, or do you have the same issue?

Rach

Re: Can’t download my bill or access digital home phone settings

Cortona — Fri, 02 May 2025 17:29:02 GMT

Same happens for me been like this for months

Re: Can’t download my bill or access digital home phone settings

Rach_H — Sat, 03 May 2025 07:50:01 GMT

Hi @Cortona,

Welcome to the Community!

We don't want you to have any isues when checking your bills. Are you also having trouble when you try and view your bills in your online account?

Rach

Re: Can’t download my bill or access digital home phone settings

Cortona — Sat, 03 May 2025 08:45:55 GMT

Yes bill link fails to show bills. The link for broadband bills works
Sent from my iPhone

Re: Can’t download my bill or access digital home phone settings

Rach_H — Sat, 03 May 2025 08:58:14 GMT

I'd recommend speaking with our team in that case @Cortona and they will be able to look into why this is happening, and work to get this resolved for you.

Rach